RKRavneet Kaur
@ravneetkaur2
Detail-oriented Application Support Analyst with strong technical skills.
CanadaWhat I'm looking for
I am a detail-oriented and proactive Application Support Analyst with over 4 years of hands-on experience in supporting enterprise-scale systems. My expertise lies in SharePoint, Microsoft 365, and service delivery in remote environments. I have a proven ability to diagnose complex application issues, optimize performance, and collaborate cross-functionally to achieve organizational goals.
Currently, I am enhancing my business acumen by pursuing an MBA, which I believe will further strengthen my strategic alignment with IT. My professional journey includes significant roles at eHealth Saskatchewan, where I have maintained mission-critical applications and provided exceptional support to over 22,000 healthcare clients. I am passionate about leveraging technology to improve service delivery and drive efficiency.
Experience
Work history, roles, and key accomplishments
Junior Application Support Analyst
eHealth Saskatchewan
Mar 2023 - Present (2 years 3 months)
Maintained and enhanced mission-critical applications, including SharePoint, Java, and .NET platforms. Provided application support and performance monitoring for enterprise systems in a remote setting, while also designing and implementing upgrades and custom solutions.
Service Desk Analyst
eHealth Saskatchewan
May 2019 - Present (6 years 1 month)
Provided Tier 1 and Tier 2 IT support for over 22,000 healthcare clients across Saskatchewan, specializing in account lockouts, network issues, and remote diagnostics. Collaborated with over 30 technical teams to resolve incidents and contributed to a 20% reduction in resolution time through streamlined incident routing.
Bakery Associate
Walmart Canada
Jan 2018 - Present (7 years 5 months)
Delivered consistent and efficient customer service in a fast-paced retail environment. Maintained inventory levels and supported daily department operations to ensure product availability and presentation standards.
Education
Degrees, certifications, and relevant coursework
Australian Institute of Business
Master of Business Administration, Business Administration
Currently pursuing an MBA to strengthen business acumen and strategic IT alignment. Enrolled in the program with an expected completion in 2025.
University of Regina
Diploma, Computer Science
Completed a Diploma in Computer Science in 2022. This program provided foundational knowledge in computer science principles.
Green Land Senior Secondary Public School
Grade 12 Diploma, General Studies
Obtained a Grade 12 Diploma in 2017. This foundational education was completed in India.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Interested in hiring Ravneet?
You can contact Ravneet and 90k+ other talented remote workers on Himalayas.
Message RavneetFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
