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RK@ravikumarkorada
Experienced IT professional with expertise in cloud and application support.
IndiaI am a dedicated IT professional with extensive experience in technical support, application management, and cloud services. My career spans over a decade, during which I have honed my skills in troubleshooting, system administration, and providing efficient solutions to complex problems. I thrive in dynamic environments where I can leverage my analytical and technical skills to drive improvements and enhance user experiences.
Throughout my career, I have successfully managed various roles, including Senior NOC Administrator and Application Support Engineer, where I provided L3 support for Windows AWS cloud-based applications. My expertise in Active Directory, SQL Server, and cloud technologies such as AWS and Azure has enabled me to contribute significantly to the organizations I have worked with. I am passionate about continuous learning and staying updated with emerging technologies to deliver the best possible outcomes for my clients.
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Work history, roles, and key accomplishments
Progressive Video LLP (CURATAL)
Nov 2023 - Present (2 years)
Conduct technical interviews for candidates on the CURATAL platform, assessing their competency in various technology stacks including Windows Admin, VMware, and MSSQL. Collaborate with clients to create job descriptions and coding tests.
MARG ERP Software
Nov 2023 - Dec 2023 (1 month)
Provided support for MARG ERP software, answered end-user queries, and conducted software demonstrations to meet sales requirements.
GOI
Nov 2023 - Dec 2023 (1 month)
Supported the CoWIN application by troubleshooting end-user issues, documenting resolutions, and coordinating with the application team for problem resolution.
Voxiva India PVT LTD
Nov 2023 - Dec 2023 (1 month)
Provided L3 support for Windows AWS cloud-based mobile health applications, including database support, monitoring, and troubleshooting.
Utility Power Tech Limited
Nov 2023 - Dec 2023 (1 month)
Provided application support for the PRADIP application, troubleshooting issues, documenting resolutions, and coordinating with the application team.
GOI
Nov 2023 - Dec 2023 (1 month)
Provided end-user support via phone, email, and chat for DAIL IT operations. Troubleshot hardware and software issues, documented resolutions, and identified process improvements.
CMS Computers Ltd.
Jan 2005 - Jan 2010 (5 years)
Provided L1 and L2 support for Windows Server environments, managed Active Directory, DNS, and DHCP configurations.
Degrees, certifications, and relevant coursework
NWBachelor of Technology, Electronics and Communication Engineering
1988 - 1992
Grade: 58%
Completed a Bachelor of Technology in Electronics and Communication Engineering, focusing on various aspects of electronic systems and communication technologies.
Diploma, Electronics and Communication Engineering
1984 - 1987
Grade: 69.95%
Achieved a Diploma in Electronics and Communication Engineering, gaining practical and theoretical knowledge in electronic circuits and communication systems.
Intermediate, Science
1984 - 1984
Grade: 55%
Completed Intermediate education with a focus on science subjects, laying the groundwork for further studies in engineering.
10th Grade, General Education
1982 - 1982
Grade: 48%
Completed secondary education, providing foundational knowledge in various subjects.
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