Open to opportunities

Ravikumar Korada

@ravikumarkorada

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Experienced IT professional with expertise in cloud and application support.

India

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What I'm looking for

I am looking for a role that challenges my skills and offers growth opportunities in cloud technologies and application support.

I am a dedicated IT professional with extensive experience in technical support, application management, and cloud services. My career spans over a decade, during which I have honed my skills in troubleshooting, system administration, and providing efficient solutions to complex problems. I thrive in dynamic environments where I can leverage my analytical and technical skills to drive improvements and enhance user experiences.

Throughout my career, I have successfully managed various roles, including Senior NOC Administrator and Application Support Engineer, where I provided L3 support for Windows AWS cloud-based applications. My expertise in Active Directory, SQL Server, and cloud technologies such as AWS and Azure has enabled me to contribute significantly to the organizations I have worked with. I am passionate about continuous learning and staying updated with emerging technologies to deliver the best possible outcomes for my clients.

Experience

Work history, roles, and key accomplishments

Current

Consultant - Technical Interviewer

Current

Progressive Video LLP (CURATAL)

Nov 2023 - Present (1 year 7 months)

Conduct technical interviews for candidates on the CURATAL platform, assessing their competency in various technology stacks including Windows Admin, VMware, and MSSQL. Collaborate with clients to create job descriptions and coding tests.

Technical Interviewing VMWare MSSQL Candidate Assessments Technical Assessments

Senior Software Engineer

GOI

Nov 2023 - Dec 2023 (1 month)

Supported the CoWIN application by troubleshooting end-user issues, documenting resolutions, and coordinating with the application team for problem resolution.

Troubleshooting Documentation Software Engineering

Tele Sales Engineer

MARG ERP Software

Nov 2023 - Dec 2023 (1 month)

Provided support for MARG ERP software, answered end-user queries, and conducted software demonstrations to meet sales requirements.

Customer Support ERP Software Problem Solving

Application Support Engineer

Utility Power Tech Limited

Nov 2023 - Dec 2023 (1 month)

Provided application support for the PRADIP application, troubleshooting issues, documenting resolutions, and coordinating with the application team.

Troubleshooting Documentation IT Support

Senior NOC Administrator

Voxiva India PVT LTD

Nov 2023 - Dec 2023 (1 month)

Provided L3 support for Windows AWS cloud-based mobile health applications, including database support, monitoring, and troubleshooting.

AWS Monitoring Troubleshooting

Service Desk Engineer

GOI

Nov 2023 - Dec 2023 (1 month)

Provided end-user support via phone, email, and chat for DAIL IT operations. Troubleshot hardware and software issues, documented resolutions, and identified process improvements.

User Support Troubleshooting Documentation Process Improvement IT Operations

System Administrator

CMS Computers Ltd.

Jan 2005 - Jan 2010 (5 years)

Provided L1 and L2 support for Windows Server environments, managed Active Directory, DNS, and DHCP configurations.

System Administration Windows Server Active Directory DNS

Education

Degrees, certifications, and relevant coursework

National Institute of Technology, Warangal

Bachelor of Technology, Electronics and Communication Engineering

1988 - 1992

Grade: 58%

Completed a Bachelor of Technology in Electronics and Communication Engineering, focusing on various aspects of electronic systems and communication technologies.

State Board of Technical Education and Training, Andhra Pradesh

Diploma, Electronics and Communication Engineering

1984 - 1987

Grade: 69.95%

Achieved a Diploma in Electronics and Communication Engineering, gaining practical and theoretical knowledge in electronic circuits and communication systems.