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IK@ishratkhan
Resourceful IT professional specializing in system design and cloud solutions.
IndiaI am a resourceful and forward-thinking IT professional with a knack for unraveling complex technical challenges. My in-depth knowledge of System Design and Computer Architecture allows me to troubleshoot high-stakes issues and architect cloud solutions effectively. I have hands-on expertise in managing network infrastructures, and I thrive under pressure, combining analytical precision with effective communication to deliver innovative and reliable outcomes.
Currently, I work as a Senior Technical Advisor at Concentrix, where I have successfully resolved over 430 technical cases with a 100% resolution rate, maintaining a customer satisfaction score of 4.99. My experience includes utilizing advanced tools for diagnostics, collaborating with multiple teams, and providing custom solutions tailored to organizational needs. I am passionate about continuous learning and aspire to lead initiatives that integrate high-performance cloud solutions and automated systems management.
As I envision progressing into strategic IT leadership roles, I aim to drive digital transformation and pioneer next-generation technologies. I am particularly interested in expanding my knowledge in Embedded System Design, Computer Architecture, and Computer Networks, contributing to the creation of new technologies that surpass today's limitations.
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Work history, roles, and key accomplishments
Concentrix
Sep 2023 - Present (2 years 2 months)
Conducted root cause analysis and troubleshooting for complex SCCM, Intune, and Azure issues, maintaining a 100% resolution rate across 430+ cases. Architected cloud solutions, managed Azure subscriptions, and implemented security measures, including PKI and database cleanup using custom SQL scripts. Led training sessions for new hires, developed automation scripts, and collaborated with engineeri
Wipro (WIMS)
Mar 2023 - Present (2 years 8 months)
Monitored network performance and managed configurations using tools like SolarWinds NPM, Nagios, and Cisco IOS, ensuring optimal uptime. Implemented robust network security measures including firewall policies, intrusion detection systems, and VPNs. Conducted diagnostics and managed incident response for connectivity issues, while also implementing cloud-based networking solutions.
Yogiraj Public School
Jul 2020 - Present (5 years 4 months)
Maintained and configured IT infrastructure using SolarWinds and PowerShell/Bash scripting, leveraging virtualization platforms like Hyper-V/VMware for resource optimization. Developed new IT strategies to enhance workflow and improve downtime, while protecting data through encryption and secure storage solutions. Managed complete IT infrastructure, oversaw system administration tasks, and provide
Degrees, certifications, and relevant coursework
Bachelor of Computer Applications, Computer Applications
Grade: 89%
Completed a Bachelor of Computer Applications program, focusing on various aspects of computer applications and technology. Achieved a strong academic performance, graduating with 89%.
Software and tools used professionally
IndiaYou can contact Ishrat and 90k+ other talented remote workers on Himalayas.
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