Raven Kilpatrick

Managed escalated customer and clinical-pharmacist call handling, maintaining SLA-based resolutions and reporting. Supported Customer Care and clinical teams by processing tickets, investigating pharmacy errors, and ensuring adherence to pharmacy policies and confidentiality.

Processed and released pharmacy dispense queue orders, including oncology order setup and compounding preparation. Prepared IV medications using aseptic technique, maintained medication inventory/expiration controls, and completed required documentation and reporting.

Handled high-volume inbound calls using an automated phone system while providing accurate, consistent information to individuals and families. Coordinated next steps by troubleshooting patient issues and making outbound calls to patients, referrals, and sales as needed.

Screened prescription orders for accuracy and completeness and prepared medications by retrieving, counting, weighing, measuring, and mixing as required. Performed medication reconciliation and supported investigational drug study management using pharmacy technology to maintain patient records and place orders.

Managed front-desk reception by answering and directing calls, greeting visitors, and handling mail and express shipping coordination. Supported resident onboarding by processing paperwork and training new reception staff while assisting with scheduling patient transportation and creating informational materials.

Handled front desk operations including greeting guests, answering phones, and managing company inquiries. Sorted and distributed mail and supported meeting scheduling by providing directions and assistance as needed.

Prepared and delivered meals by setting up trays, assisting on the tray line, and managing snacks and beverages. Maintained sanitation by washing equipment and utensils, operating dishwashing safely, cleaning work areas, and following food service safety procedures.

Earned a high school diploma from Sabis International Charter School.

Completed Pharmacy Technician Certification from September 2021 to May 2022.