Lettie Gonzalez
@lettiegonzalez
Motivated pharmacy technician with expertise in customer service and operations.
United StatesWhat I'm looking for
I am a motivated and detail-oriented pharmacy technician with extensive experience in pharmacy operations, customer service, and administrative roles. My journey in the pharmacy field began with my certification as a Pharmacy Technician in Texas in 2006, and since then, I have honed my skills in various settings, including mail order pharmacies and hospitals.
Throughout my career, I have demonstrated my ability to manage inventory, prepare medications, and provide exceptional customer service. At APEX Systems, I efficiently refill mail order prescriptions and communicate with patients to ensure they receive their medications on time. My previous role at CVS Caremark allowed me to manage prior authorizations, where I resolved complex issues and maintained thorough documentation. I take pride in my strong attention to detail and problem-solving skills, which have been essential in ensuring patient safety and satisfaction.
I am eager to continue growing professionally and apply my skills in a challenging environment where I can contribute to improving patient care and pharmacy operations. I believe that my dedication to excellence and my commitment to ongoing professional development make me a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
Pharmacy Technician
APEX Systems (Walmart Mail Order)
Mar 2025 - Present (2 months)
Refilled mail order prescriptions using Connexus Software and managed medication inventory for mailing. Provided customer service via call center, verified prescriptions, processed insurance claims, and communicated with patients and medical offices.
Pharmacy Technician - Prior Authorization
CVS Caremark
Jan 2015 - May 2024 (9 years 4 months)
Managed and processed prior authorizations (PA) and appeal client implementations within the Clinical Authorization System (CAS). Researched and resolved related issues and inquiries, maintaining complete and timely documentation for Medicaid Mailbox PA data entry.
Pharmacy Technician
Parkland Hospital
Jun 2012 - Dec 2012 (6 months)
Prepared and verified IV admixtures for hospital patients and performed accurate unit dosing. Assisted pharmacists with dispensing medications and narcotics, utilizing the Pyxis System for refills and supporting general pharmacy operations.
Pharmacy Technician
Baylor Medical Center
Nov 2007 - Apr 2012 (4 years 5 months)
Performed accurate unit dosing and prepared IV admixtures in a sterile environment. Assisted pharmacists with dispensing medications and narcotics, utilizing the Omnicell System for refills and preparing crash carts for emergencies.
Pharmacy Technician (PRN)
Columbus Hospital
Aug 2006 - Aug 2007 (1 year)
Handled unit dosing and prepared IV admixtures for patient use, supporting pharmacists by delivering medications and narcotics. Refilled medications using the Omnicell System, managed crash cart preparations, and provided customer service to patients and medical staff.
Education
Degrees, certifications, and relevant coursework
Cittone Institute /Lincoln Tech
Diploma, Pharmacy Technician
Completed a comprehensive program focused on pharmacy operations and patient care. Gained expertise in medication dispensing, inventory management, and customer service within a pharmacy setting.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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