Open to opportunities

Raul Mata Tello

@raulmatatello

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Proactive civil engineering student with strong customer service skills.

Peru

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What I'm looking for

I am looking for opportunities that allow me to apply my engineering knowledge while enhancing customer satisfaction and operational efficiency.

I am a dedicated Civil Engineering student currently in my third year at Universidad Privada Antenor Orrego, consistently ranking in the top 10% of my class. My academic journey has equipped me with a solid foundation in engineering principles, while my proactive nature and organizational skills have allowed me to excel in various roles outside the classroom.

My professional experience includes working as a Customer Service and Sales representative at Teleperformance, where I achieved a 96% approval rating in customer satisfaction surveys. I have also served as an Administrative Assistant at Copijsud in La Paz, Bolivia, where I honed my skills in document management, scheduling, and accounting tasks. My ability to work under pressure and my commitment to operational efficiency have been key to my success in these roles.

Experience

Work history, roles, and key accomplishments

Customer Service and Sales

Teleperformances A.

Jun 2022 - Feb 2023 (8 months)

Provided customer service and sales support, advising customers on products and services. Achieved a 96% approval rating in surveys by resolving queries and ensuring customer satisfaction. Utilized persuasive techniques to close sales effectively.

Customer Service Sales Communication Problem Solving Persuasion Customer Satisfaction Conflict Resolution Time Management

Sales and Customer Service Executive

Copijsud

May 2020 - May 2022 (2 years)

Supervised a sales team, motivating members to achieve goals. Provided tailored customer service and developed strong relationships with clients through empathetic communication and understanding of their needs.

Sales Management Team Leadership Customer Service Communication Relationship Building Problem Solving Empathy Motivity

Administrative Assistant

Copijsud

Aug 2021 - Jan 2022 (5 months)

Managed administrative tasks including organizing documents, preparing official correspondence, and scheduling appointments. Assisted in accounting tasks and maintained communication with clients and stakeholders.

Administration Communication Scheduling Accounting Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Universidad Privada Antenor Orrego

Bachelor of Science, Civil Engineering

2023 -

Grade: Top 10%

Currently a 3rd year Civil Engineering student with a solid academic background, ranked in the top 10% of the class. Focused on developing skills in engineering principles and practices.