RHRatna Hastuti
@ratnahastuti
AI Data Trainer with expertise in customer success and account management.
SingaporeWhat I'm looking for
I am an experienced AI Data Trainer with a strong background in customer success and account management. Currently working remotely, I develop AI training content and optimize AI performance by evaluating and ranking responses to ensure a comprehensive understanding of various topics. My role at SuperAnnotate allows me to contribute significantly to AI learning, enhancing model accuracy across diverse contexts.
Previously, I served as a Customer Success Executive at Koobits Pte Ltd, where I managed B2B accounts and ensured high service standards through effective communication and follow-ups. My passion for understanding customer needs has driven me to build strong relationships and improve product adoption. Additionally, I have collaborated with multiple clients in various capacities, including data labeling and product annotation, which has enriched my experience in the tech industry.
Experience
Work history, roles, and key accomplishments
Chatbot Prompt Evaluator
LXT
Jan 2024 - Feb 2024 (1 month)
Assessed the accuracy of factual information in AI responses and compared the quality of performance between different AI assistants.
AI Data Trainer
SuperAnnotate
Jan 2024 - Feb 2024 (1 month)
Developed AI training content by creating detailed prompts and responses to guide AI learning. Evaluated and ranked AI responses to enhance model accuracy across various contexts.
Customer Success Executive
Profile Koobits Pte Ltd
Jan 2022 - Jan 2024 (2 years)
Managed account creation and customer inquiries for B2B clients, ensuring high service standards and customer satisfaction. Coordinated with clients to resolve disputes and enhance product adoption.
Ads Quality Rater
Welocalize
Jan 2023 - Jan 2024 (1 year)
Specialized in evaluating and enhancing the quality of online search results by analyzing advertisements and web content for relevance and user intent.
Product Annotator
Brankas Pte Ltd
Sep 2021 - Jan 2023 (1 year 4 months)
Identified bank and fintech transactions that did not fit predefined categories, ensuring accurate classification and data integrity.
Accounts and Administrative Assistant
SilkAir Pte Ltd
Jun 2015 - Jan 2021 (5 years 7 months)
Performed various accounting activities and provided administrative support, including payroll processing and onboarding activities for new employees.
Education
Degrees, certifications, and relevant coursework
Ratna hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
SingaporeAuthorized to work in
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