Open to opportunities

Janice Tan

@janicetan

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Experienced data analyst with a strong background in customer success.

Singapore

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What I'm looking for

I am looking for a role that values data-driven decision-making and offers opportunities for growth.

I am a dedicated data analyst with extensive experience in data management and analysis, complemented by a strong background in customer success. My journey began with a Bachelor Degree of Computing (Business) from the National University of Singapore, which laid the foundation for my analytical skills. Over the years, I have honed my expertise through various roles, including as a Data Management Analyst at Merck Sharp & Dohme and a Customer Success Manager at Noodle Factory, where I successfully improved operational efficiency by deploying chatbots.

Throughout my career, I have demonstrated a commitment to excellence and a keen attention to detail. My freelance work as a Transcriber and Research Data Entry specialist has further enhanced my data handling capabilities. I take pride in my ability to generate insightful reports and dashboards, as evidenced by my work at Nanyang Technological University, where I analyzed university rankings and created reporting dashboards for internal publication. I am passionate about leveraging data to drive decision-making and improve processes.

Experience

Work history, roles, and key accomplishments

Current

Transcriber

Current

National Institute of Education

Jul 2023 - Present (1 year 11 months)

Transcribed English and Chinese composition writing by primary school students. Performed transcription and data scoring of Chinese spoken and written words by kindergarten and primary school students.

Transcription Chinese English Language Data Entry

Knowledge Management

Wild Dynasty

Mar 2023 - Jun 2023 (3 months)

Generated sentences, collated topic dictionaries, and proofread questions to support the development of AI quiz games. Contributed to knowledge management processes for AI-driven educational content.

Knowledge Management Proofreading Data Collation AI Quiz Games

Client Services Support Executive

GovTech Singapore

Nov 2022 - Mar 2023 (4 months)

Reviewed quality score components of agency chatbots and scheduled quality review sessions for improvement. Provided L1 technical support for chatbot issues and inquiries, raising JIRA tickets for L2 support.

Technical Support Quality Assurance Jira L 1

Customer Success Manager

Noodle Factory

Feb 2020 - Feb 2022 (2 years)

Deployed chatbots in websites and LMS for clients, improving customer service efficiency by 60%. Reviewed and compiled client documents, organizing data for entry into chatbot platforms.

Chatbot Deployment Customer Service Data Entry Client Management

Dataset Collator

Noodle Factory

Jul 2019 - Jan 2020 (6 months)

Handled inquiries and resolved issues, connecting with clients to follow up on new requirements and update new features. Generated questions and answers, collating data into datasets to support the development of AI algorithm models.

Data Collation Client Communication

Data Consultant

Nanyang Technological University

Feb 2019 - Jun 2019 (4 months)

Performed data analysis of university rankings and created reporting dashboards for internal publication and intranet portals. Contributed to data-driven insights for academic performance.

Data Analysis Dashboards Data Visualization

Data Management Analyst

Merck Sharp & Dohme Asia Pacific

Nov 2017 - Jun 2018 (7 months)

Managed master data in an SAP data migration project, aligning material data parameters with regional sites for a 40% improvement in data consistency. Performed material creation and plant extension for 800-1000 materials in the SAP system for supply planning.

SAP Data Migration Material Planning

Statistics Executive Manager

Agri-Food & Veterinary Authority of Singapore

Jan 2015 - Jun 2015 (5 months)

Conducted data analysis of food supply statistics and managed the Local Production System Project. Established a fishery port database to streamline data processes, resulting in a 30% reduction in operational man-hours.

Data Analysis Project Management Database Management Food Supply Statistics

Business Warranty Analyst

Hewlett Packard Asia Pacific

Feb 2008 - Jun 2014 (6 years 4 months)

Provided reporting and analysis to support Operational Warranty Review and Product Quality Review. Collaborated with regional teams to set up new metrics, achieving a 25% improvement in process optimization.

Reporting Data Analysis Process Optimization

Admin Research Officer

National University of Singapore

Jan 2007 - Feb 2008 (1 year 1 month)

Performed data analysis of publication statistics for Journal Tiering (Benchmarking) and managed Research Incentives. Designed a new template for input of publications records, improving data consistency by 45%.

Data Analysis Research Management Database Design

Education

Degrees, certifications, and relevant coursework

National University of Singapore

Bachelor of Computing, Business

Studied business-related computing concepts and applications. Gained proficiency in data management and analysis.

Singapore Institute of Retail Studies - NYP

SGUS (Omni Commerce and Digital Marketing), Omni Commerce and Digital Marketing

Completed a program focused on omni-commerce and digital marketing strategies. Developed skills relevant to modern retail and online business environments.