At Eternal Limited, I handle real-time customer support queries through chat for the Zomato platform. I help customers with order tracking, cancellations, refunds, and complaints.
I coordinate with delivery partners and restaurant support teams to resolve escalations, and I maintain records of customer interactions using internal CRM and ticketing tools.
At Pride (NSC), Pride Services Group (Australia), I managed back-end operations and company data using OneDrive and Google Sheets. I planned and published duty rosters through the Guardhouse application and monitored patrol vehicle operations through the Verizon application.
At Ak Clinics, I managed front-desk operations, appointments, and patient interactions. I also handled billing and payment reconciliation and maintained sales, expense, and financial records using spreadsheets and ERP tools.
