Rasika Rathnappriya
@rasikarathnappriya
Customer Service Representative at Maleesha Dresspoint, assisting customers, processing sales, and supporting daily retail operations.
Sri LankaWhat I'm looking for
At Maleesha Dresspoint, I assist customers with product selection and inquiries, process sales transactions, and support daily retail operations.
At Sri Lanka Telecom PLC (SLT), I provided telephone-based customer support, handling billing inquiries, service requests, and complaints while maintaining customer records.
At Regional Development Bank (RDB), I assisted with account-opening procedures and document verification, and supported banking and administrative operations. I’m trained in contact centre operations and have used Microsoft Word and Excel.
Experience
Work history, roles, and key accomplishments
Sales & Customer Service Assistant
Maleesha Dresspoint
Dec 2018 - Present (7 years 10 months)
Assisted customers in selecting suitable products and resolving inquiries. Processed sales transactions accurately and efficiently, maintained inventory records, and supported daily retail operations.
Trainee Contact Centre Officer
Sri Lanka Telecom PLC
Dec 2015 - Jul 2016 (7 months)
Provided telephone-based customer support in a contact centre environment. Handled billing inquiries, service requests, and customer complaints while maintaining accurate records.
Bank Trainee
Regional Development Bank
Feb 2013 - Aug 2013 (6 months)
Assisted customers with account opening procedures and document verification. Supported daily banking and administrative operations while maintaining confidential records.
Education
Degrees, certifications, and relevant coursework
Sri Lanka Telecom Training Centre
Advanced Certificate in Contact Centre Profession (CCP), Contact Centre
Completed the Advanced Certificate in Contact Centre Profession (CCP) in 2016.
IDM Computer Studies (Pvt) Ltd
Diploma in Information & Communication Technology (Dip: ICT), Information & Communication Technology
Completed the Diploma in Information & Communication Technology (Dip: ICT) in 2012.
Institute of Chartered Accountants of Sri Lanka
Certificate Course in Computer Applications, Computer Applications
Completed the Certificate Course in Computer Applications in 2012.
AAT Sri Lanka
AAT, Accounting
Completed the Foundation, Intermediate, and Final stages of the AAT qualification in 2009.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Salary expectations
Job categories
Skills
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