Open to opportunities

shalane rajendran

@shalanerajendran

Message

Banking trainee with customer-service focus and growing IT operations expertise.

Sri Lanka

Message

What I'm looking for

I seek a role in banking IT operations or customer service that leverages my banking experience, fosters digital skills growth, and offers mentorship and career progression.

I am a motivated, detail-oriented banking trainee with hands-on experience in banking operations and customer service, having worked as a Banking Intern and Customer Service Representative where I assisted clients with account inquiries, transactions, and issue resolution while maintaining positive client relationships.

I bring strong communication, analytical and problem-solving skills, plus a passion for integrating technology into financial services. I am building toward a long-term career in IT operations within the banking sector, combining operational experience with interest in digital transformation.

Experience

Work history, roles, and key accomplishments

Current

Banking Intern

Current

Commercial Bank

Dec 2024 - Present (11 months)

Assisted clients with account inquiries, transactions, and product information, resolving issues to ensure timely, personalized customer service at the Wellawatte branch.

Customer Service Account Operations Transaction Processing Communication Client Servicing Banking Operations

Customer Service Representative

Infotech Connect & Systems

Mar 2024 - Jul 2024 (4 months)

Resolved customer complaints and inquiries using active listening and conflict-resolution strategies, improving satisfaction and delivering professional service.

Customer Support Conflict Resolution Communication Problem Solving Client Relations Service Delivery