At Admiral Solutions, I turn audit findings into practical improvement tasks for teams supporting UK-based clients. I’ve helped reduce audit turnaround time by 20%, identify recurring risks, and drive adoption of more than 10 process changes.
I coordinate corrective actions, deliver data-led coaching, and work with Team Managers to improve compliance and reduce repeat incidents. My work has supported a 95% on-time closure rate and an 18% improvement in compliance adherence.
Previously, I resolved high-volume renewal and customer-service concerns at Admiral Solutions and FIS Global. I maintained a 95% personal retention rate, topped my department twice on KPIs, and contributed to stronger customer satisfaction and first-contact resolution.
