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Aya User

@ayauser10

Technical customer service professional with programming studies in Python and web development, backed by experience in data collection and back-office work.

Israel

Message

In temporary and project-based roles, I provided technical assistance and troubleshooting, supported customers, and contributed to data collection and administrative projects.

Alongside this work, I pursued independent online studies in programming and web development, including Python, HTML, and CSS.

Earlier, I supported office operations as an Administrative Assistant, prepared P&L reports and reconciled bank accounts as a Back Office Clerk, and processed invoices using ERP systems as an Accounting Control Representative.

Experience

Work history, roles, and key accomplishments

Temporary & Project-Based Employee

Various Employers

Jan 2016 - Jan 2026 (10 years)

Worked in temporary, part-time, and project-based roles across technical customer service, customer service, retail sales, hotel reception, restaurant operations, surveys, and administrative projects. Pursued independent online studies in programming and web development.

Customer Service Technical Support Troubleshooting Retail Sales Hotel Reception Food Service Data Collection Administration Python HTML CSS JavaScript

Administrative Assistant

Engineering Company

Jan 2015 - Dec 2015 (11 months)

Supported office operations through document management, scheduling, and correspondence. Managed calendars, organized digital records, and communicated with clients and staff.

Document Management Scheduling Correspondence Calendar Management Digital Records Communication Skills

Back Office Clerk

Nostro Company

Jan 2014 - Dec 2014 (11 months)

Prepared financial performance reports (P&L) and reconciled bank accounts. Coordinated with brokers to ensure accurate and timely transaction execution.

Financial Reporting P&L Bank Reconciliation Broker Coordination Transaction Processing

Accounting Control Representative

Freight Forwarding Company

Jan 2013 - Dec 2014 (1 year 11 months)

Worked with ERP systems to process invoices, credits, and billing adjustments. Maintained accurate financial data and supported accounting operations.

ERP Invoice Processing Billing Adjustments Financial Data Accounting

Bank Teller

Bank

Jan 2011 - Dec 2012 (1 year 11 months)

Handled customer accounts, deposits, withdrawals, and currency transactions. Provided professional customer service while ensuring accuracy in financial operations.

Customer Service Cash Handling Account Management Financial Transactions Accuracy