Jonae Woods

I am a detail-oriented and motivated case management professional with 3+ years of experience resolving escalated complaints in a high-volume financial services environment. I specialize in processing and documenting sensitive records across multiple systems, maintaining confidentiality, and ensuring compliance with policies and data-protection standards.

I have been recognized for attention to detail, strong written and verbal communication, and the ability to multitask under pressure while meeting productivity and quality expectations. I am seeking to apply my documentation accuracy, HIPAA awareness, and Microsoft Office proficiency to a remote medical records position where I can contribute reliable, compliant record management and efficient case resolution.