Cynthia Gray

Operated an independent investigations and adjusting practice managing desk and field subrogation/property/auto claims, conducting scene investigations, recorded statements, and extensive background inquiries.

Managed subrogation, liability, and property desk claims, handling litigated matters from inception to close and improving throughput while supporting mediations and complex recoveries.

Built and led a subrogation department, reduced claim backlogs from triple to double digits, and processed automobile and property damage claims as an owner/operator contractor for carriers.

Processed and managed in-house property and casualty claims for Florida and Louisiana from assignment to resolution, ensuring regulatory and carrier compliance.

Served as an auxiliary trooper supporting highway patrol operations until retirement, assisting with enforcement and public safety duties.

Investigated statutory violations, authored loss prevention guidance for retailers, and developed training materials for law enforcement and lottery staff.

Supervised and trained field investigators, conducted investigations and audits, and testified as an expert witness in administrative and criminal hearings related to insurance regulation.

Managed claims for sheriffs' self-insurance plan, conducted risk management seminars, and edited risk publication content to support loss control initiatives.

Underwrote personal lines policies, assessed risk profiles, and supported agency operations and client servicing for retail insurance products.

Completed specialized training in Spanish language skills tailored for law enforcement communication and operations.

Attained Certified Fraud Examiner credential to support investigative and fraud examination capabilities.

Completed the Certified Public Manager program to develop public sector management and leadership skills.

Completed law enforcement officer certification at Lively Criminal Justice Training Academy to meet standards for policing duties.

Completed a Bachelor of Science in Criminology at Florida State University, providing foundational knowledge in criminal justice and investigative practices.

Earned an Associate of Science in Legal Assisting/Paralegal, focusing on legal procedures and support for legal professionals.

Held a General Lines Property and Casualty Agent license (A102737) qualifying to sell and service property and casualty insurance.

Completed an Associate of Arts with a focus related to law enforcement and foundational general studies.

Commissioned as a Florida Notary to perform notarial acts and attest documents.

Licensed as an All Lines Adjuster and non-resident adjuster across multiple states to perform insurance adjusting duties.