Looking for a job

Raquel Blandford

@raquelblandford

Healthcare Operations & Customer Success | Process Documentation & SOPs | Salesforce, HubSpot, Epic | Google Project Management Certified |

United States

Message

What I'm looking for

I'm looking for an operations-focused role where I can improve documentation accuracy, coordinate cross-functional workflows, manage exceptions, and use CRM or work-order systems to deliver timely, high-quality outcomes.

I'm currently coordinating clinical, lab, and administrative workflows at Wilmington Medical Associates, where I document and resolve exceptions across 50+ interactions per shift while maintaining 98% satisfaction and full data accuracy.

I work daily in Epic, Cerner, and NextGen to manage patient intake and documentation, helping improve intake accuracy by 25%. I maintain HIPAA-compliant, audit-ready records and route non-standard cases to the right teams for timely resolution.

At Krown Kollection Photography, I operate digital imaging equipment, process and edit high volumes of images, and manage digital asset libraries. I coordinate projects from intake through delivery using CRM and tracking systems, reducing turnaround time by 30%.

My background also includes healthcare admissions and discharges, cross-functional issue resolution, and high-volume customer service operations. I bring structured workflow management, careful quality control, and clear stakeholder communication to every project.

Experience

Work history, roles, and key accomplishments

Current

Operations & Documentation Manager

Current

Wilmington Medical Associates

Aug 2023 - Present (3 years 3 months)

Coordinate cross-functional communication between clinical, lab, and administrative teams to resolve exceptions, maintaining accurate records and real-time stakeholder updates. Document and track daily exceptions and status updates across 50+ interactions per shift, achieving 98% satisfaction and full data accuracy.

Epic Cerner HIPAA Data Integrity Quality Control Workflow Optimization Exception Documentation Stakeholder Communication

Current

Photographer / Digital Imaging & Operations

Current

Krown Kollection Photography

Jan 2021 - Present (5 years 10 months)

Operate professional digital imaging equipment and perform image processing and editing, capturing and correcting high volumes of images to exacting quality standards. Manage digital asset libraries and coordinate 25+ projects from intake through delivery, reducing turnaround time by 30%.

Digital Imaging Image Processing Asset Management Project Coordination CRM Salesforce HubSpot Zoho Editing Quality Control

Shift Lead / Operations

Grain Craft Bar + Kitchen

Sep 2018 - Aug 2023 (4 years 11 months)

Delivered high-volume customer service and resolved issues in real time across busy nights and weekend shifts. Implemented SOPs and onboarded new staff to improve consistency.

Customer Service Issue Resolution Onboarding Operations Team Leadership

Unit Clerk / Rehab Nurse Technician

Encompass Health

Jan 2019 - Apr 2022 (3 years 3 months)

Processed admissions and discharges with accurate data entry, verifying condition and documentation before every transition. Served as liaison between clinical teams, coordinating resolution of documentation exceptions and improving workflow efficiency.

Data Entry Admissions Documentation Healthcare Compliance Clinical Liaison Liaison