Open to opportunities

ranjit kumar

@ranjitkumar1

Customer Success & CX operations leader scaling support, partner growth, and data-driven retention for fast-paced tech teams.

India

Message

What I'm looking for

I’m looking for a fast-paced tech team where I can lead customer success and CX operations, scale support processes, and drive measurable growth using SLA/KPI management and data-driven insights to improve retention.

I’m a dynamic Customer Success, Operations & Growth professional with 3+ years of experience leading teams, scaling support processes, and driving customer engagement in fast-paced tech environments. I’ve managed CX operations end-to-end, built KPI and reporting systems, and used data to turn insights into operational action.

In my recent roles, I’ve led category operations to expand channel partner onboarding for Fastag sales growth, and I’ve improved customer support performance by implementing IVR and calling tool transitions, boosting response time by 83%. I also designed and launched in-app quizzes and interactive features to improve retention, partnering cross-functionally to enhance the overall customer experience.

Experience

Work history, roles, and key accomplishments

Current

Category Team Lead

Current

Blackbuck

Jan 2026 - Present (5 months)

Led category operations to expand Fastag channel-partner onboarding and drive partner engagement for sales growth. Monitored team productivity against daily targets using performance dashboards and used sales/partner data to surface actionable insights.

customer success strategy CX Operations Onboarding Performance Dashboards Data Analysis Sales Performance

Customer Success & Ops

Deepsense Sports Tech Pvt. Ltd.

Sep 2025 - Dec 2025 (3 months)

Owned customer success and support operations for a sports-tech platform, analyzing user behavior to identify friction points and engagement opportunities. Designed and launched in-app quizzes and interactive features to improve retention, and built insight reports and feedback loops to guide product improvements.

& Customer Success Support Operations User Behavior Analysis Engagement Strategy Retention

Team Lead - Customer Support

Vahak

Mar 2022 - Dec 2024 (2 years 9 months)

Led a 20-member customer support team managing shifts and workload distribution to meet SLA targets. Implemented IVR and calling-tool transitions, improving response time by 83%, and built SOPs and KPI dashboards for performance tracking while partnering with product and engineering teams to enhance customer experience.

IVR Call Center Operations SOP Development Performance Dashboards Process Optimization Cross Functional Collaboration Reporting Systems