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RANJAN KUMAR

@ranjankumar7

Setup and Integration Executive at Hotelogix India Pvt. Ltd., coordinating hotel PMS implementations and OTA, Channel Manager, and API integrations.

India

Message

At Hotelogix India Pvt. Ltd., I manage hotel PMS setup, configuration, testing, and integration activities for new and existing hotel clients. I coordinate with hotels, internal teams, and technology providers to support onboarding and go-live.

I support OTA and Channel Manager connectivity, including room and rate mapping, synchronization troubleshooting, and reservation data-flow investigations. I also support API-based integrations and coordinate investigation of production issues with relevant teams and vendors.

Earlier, as a Customer Support Executive at Hotelogix India (HMS Infotech Pvt. Ltd.), I provided live chat and email support, helped troubleshoot PMS queries, and coordinated client escalations. I'm developing practical skills in Python, REST APIs, webhooks, JSON, Postman, and AWS/cloud concepts.

Experience

Work history, roles, and key accomplishments

Current

Setup and Integration Executive

Current

Hotelogix India Pvt. Ltd.

Feb 2023 - Present (3 years 9 months)

Manage hotel PMS setup, configuration, implementation, testing, and integration activities for new and existing hotel clients. Coordinate end-to-end setup and integration requirements between hotels, customers, internal technical teams, developers, support teams, and third-party technology providers.

Hotel PMS Configuration Implementation Connectivity OTA Integrations Channel Manager API Integration Integration Testing Troubleshooting Customer Onboarding Go Live Support POS WiFi Locks IPTV E PABX WhatsApp

Customer Support Executive

Hotelogix India (HMS Infotech Pvt. Ltd.)

Feb 2016 - Apr 2020 (4 years 2 months)

Provided live chat and email support to hotel clients and assisted with product and operational queries. Managed client escalations and coordinated with internal teams for issue investigation and resolution.

Customer Support Live Chat Email Support Troubleshooting Client Communication

Chat & Email Support Specialist

iEnergizer

Feb 2015 - Feb 2016 (1 year)

Handled customer queries through chat and email channels while maintaining service quality and response standards. Assisted with issue resolution and customer communication across support channels.

Customer Support Live Chat Email Support Issue Resolution