I seek a role to use my 10 years of customer support to impact users by resolving issues fast & aiding product success. I excel in remote settings, valuing teamwork & independence. I’m eager to grow my skills in a company with a supportive team & customer focus, enabling my best work.
ASLooking for a job
Anish Sarkar
@anishsarkar
Customer Support Professional | 10+ Years in SaaS & Travel Tech | Boosting Client Success
IndiaWhat I'm looking for
Customer Support Professional with 10 years of experience in SaaS h, helping clients with onboarding and technical issues. Skilled in Zendesk, JIRA, and creating support guides, I work with teams to ensure client satisfaction.
Experience
Work history, roles, and key accomplishments
GOCurrent
Implementation Specialist
GoAudits
Apr 2024 - Present (1 year 2 months)
I lead SaaS onboarding, product implementation, and training for new clients in a remote capacity, ensuring seamless activation. I troubleshoot issues encountered during the onboarding phase, collaborating cross-functionally to drive customer success. By delivering tailored demos, I’ve achieved a 95% satisfaction rate, and through virtual training, simplified platform features and boost adoption.
BRCustomer Support Specialist
Busy Rooms
Jul 2018 - Dec 2023 (5 years 5 months)
I managed client onboarding, technical support, and product training for a cloud-based reservation system in a remote role based in Malta. I handled 50+ daily inquiries, resolving 90% on first contact, which boosted retention by 15%. Collaborated with teams to enhance system performance, ensuring seamless experiences for clients transitioning to the platform.
ETSenior Customer Service Executive
eRevmax Technologies
Mar 2012 - Apr 2017 (5 years 1 month)
Provided comprehensive support for SaaS-based hotel management solutions in Kolkata, India. I assisted clients with seamless adoption by managing onboarding processes and resolving technical issues to ensure optimal system performance. Collaborating with cross-functional teams on enhancements using feedback, achieving a 95% satisfaction rate.
Education
Degrees, certifications, and relevant coursework
SCSt. Xavier's College
Bachelors of Commerce
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
24k-30k USD
Social media
Job categories
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