At Hyperguest, I managed B2B onboarding and technical support for enterprise hotel partners across EMEA. I onboarded 57 hotel partners, guiding system configuration and connectivity verification.
I diagnosed integration issues by analyzing XML request and response payloads, and traced reservation, booking, and payment sync discrepancies. I also surfaced recurring bugs and feature requests to product teams, contributing to platform fixes and improvements.
At VIBESCAPES LLP, I administered reservations and inventory for six premium villas and homestay properties. I implemented automated reservation workflows that reduced manual booking errors by 20%.
At Mumbai Cricket Association, I supported members and event-day operations as a Front Office Associate. I handled member inquiries, facility bookings, billing, and payments.
