avinash chauhan

AC

Open to opportunities

avinash chauhan

@avinashchauhan

I lead SaaS customer success, retention, and support operations for hotel technology customers.

What I'm looking for

I'm open to connecting with professionals and opportunities in SaaS, Customer Success, Customer Experience, and Hospitality Technology, where I can lead retention, product adoption, support operations, and customer satisfaction.

At InnKey PMS, I lead Customer Success initiatives focused on customer retention, product adoption, account health, and operational excellence.

I've progressed at InnKey from Senior Support Analyst to Customer Support Team Lead, Manager-Customer Support, and Manager of Customer Success. My work includes managing enterprise escalations, strengthening customer relationships, reducing churn, and driving customer satisfaction.

Before SaaS, I managed hotel operations as an Operations Auditor at The Grand O7, Room Division Manager at Hudson Hotels Resorts & Spa, and Front Office Manager at Le Pondy.

I'm grounded in hospitality technology, Hotel PMS solutions, support leadership, customer onboarding, product training, and team development.

Experience

Work history, roles, and key accomplishments

IN

Current

Manager of Customer Success

Current

InnKey

Apr 2026 - Present (7 months)

Leading customer success initiatives at InnKey PMS, focusing on customer retention, product adoption, account health, and operational excellence.

Customer Success Customer Retention SaaS Operations Technical Support Management Team Leadership Stakeholder Management Hospitality Technology

IN

Manager-Customer Support

InnKey

Apr 2024 - May 2026 (2 years 1 month)

Worked as Manager-Customer Support at InnKey.

B2C team development Customer Retention

IN

Customer Support Team Lead

InnKey

Apr 2022 - Mar 2024 (1 year 11 months)

Worked as Customer Support Team Lead at InnKey.

IN

Senior Support Analyst

InnKey

Nov 2020 - Mar 2022 (1 year 4 months)

Worked as Senior Support Analyst at InnKey.

TO

Operations Auditor

The Grand O7

Feb 2020 - Oct 2020 (8 months)

Worked as Operations Auditor at The Grand O7.

Management Customer service management Analytical Skills Business Process Improvement Interpersonal Communication Customer Experience Team Building Performance Reviews Client Relations Critical Thinking Customer Success Operations Management Problem Solving Training Customer Satisfaction Computer Literacy Customer Retention Customer Support Teamwork

HS

Room Division Manager

Hudson Hotels Resorts & Spa

Mar 2018 - Jan 2020 (1 year 10 months)

Worked as Room Division Manager at Hudson Hotels Resorts & Spa.

Management Customer service management Analytical Skills Business Process Improvement Interpersonal Communication Customer Experience B2C Team Building Client Relations Customer Success Operations Management Problem Solving Training Customer Satisfaction Computer Literacy Customer Retention Customer Support Workforce Management Teamwork

LI

Front Office Manager

Le Pondy - India

Jun 2010 - Feb 2018 (7 years 8 months)

Worked as Front Office Manager at Le Pondy - India.

Education

Degrees, certifications, and relevant coursework

IG

IHM Gangtok

BHM, Hotel/Motel Administration/Management

2007 - 2010

IU

Indira Gandhi National Open University

Bachelor's degree, Hotel/Motel Administration/Management

2007 - 2010

IG

Institute of Hotel Management, Gangtok

Bachelor of Hotel Management, Hotel/Motel Administration/Management

2007 - 2010

Pursued a Bachelor of Hotel Management degree, focusing on hotel and motel administration and management.

Tech stack

Software and tools used professionally

Hudson

Availability

Open to opportunities

Location

India

Authorized to work in

Salary expectations

150k+ INR

Job categories

Customer Success Manager Customer Support Manager Customer Experience Manager Technical Support Manager Operations Manager Hotel Operations Manager Front Office Manager Customer Support Specialist Customer Success Manager Customer Success Account Manager Strategic Customer Success Manager Customer Success Manager EMEA Customer Success and Implementation Manager

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