avinash chauhan
@avinashchauhan
I lead SaaS customer success, retention, and support operations for hotel technology customers.
IndiaWhat I'm looking for
At InnKey PMS, I lead Customer Success initiatives focused on customer retention, product adoption, account health, and operational excellence.
I've progressed at InnKey from Senior Support Analyst to Customer Support Team Lead, Manager-Customer Support, and Manager of Customer Success. My work includes managing enterprise escalations, strengthening customer relationships, reducing churn, and driving customer satisfaction.
Before SaaS, I managed hotel operations as an Operations Auditor at The Grand O7, Room Division Manager at Hudson Hotels Resorts & Spa, and Front Office Manager at Le Pondy.
I'm grounded in hospitality technology, Hotel PMS solutions, support leadership, customer onboarding, product training, and team development.
Experience
Work history, roles, and key accomplishments
Leading customer success initiatives at InnKey PMS, focusing on customer retention, product adoption, account health, and operational excellence.
Worked as Manager-Customer Support at InnKey.
Worked as Customer Support Team Lead at InnKey.
Worked as Senior Support Analyst at InnKey.
Worked as Operations Auditor at The Grand O7.
Worked as Room Division Manager at Hudson Hotels Resorts & Spa.
Worked as Front Office Manager at Le Pondy - India.
Education
Degrees, certifications, and relevant coursework
IHM Gangtok
BHM, Hotel/Motel Administration/Management
2007 - 2010
Indira Gandhi National Open University
Bachelor's degree, Hotel/Motel Administration/Management
2007 - 2010
Institute of Hotel Management, Gangtok
Bachelor of Hotel Management, Hotel/Motel Administration/Management
2007 - 2010
Pursued a Bachelor of Hotel Management degree, focusing on hotel and motel administration and management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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