At HotelKey, I supported SaaS implementation and onboarding for 120+ hotel properties, coordinating configuration, data migration, testing, issue resolution, and go-live activities.
I configured PMS settings, user access, and operational workflows around client requirements. I also used SQL to validate migrated reservations, folios, charges, transaction logs, and guest balances.
Before go-live, I checked for duplicates, NULL values, orphan records, mismatches, and reconciliation issues. I supported troubleshooting and resolved 95%+ of implementation issues within SLA, coordinating escalations with Product, Engineering, QA, and Customer Success.
At Ai Variant, I cleaned and analyzed datasets and developed Power BI dashboards. At Lernx, I analyzed competitor pricing and customer satisfaction data to support reporting and business decision-making.
