Open to opportunities

Randall Thomas

@randallthomas

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Experienced Director of User Experience specializing in cybersecurity innovations.

United States

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can lead teams to create exceptional user experiences and drive product success.

With over 25 years of experience in UI/UX design and research, I have honed my skills in team leadership and defining product vision. My journey has been marked by a commitment to creating thoughtful workflows and enhancing usability, particularly in the cybersecurity sector. I have successfully implemented user-centered design strategies that have led to industry-changing innovations.

Throughout my career, I have achieved significant milestones, including improving design efficiency by 50% in just three months and increasing customer satisfaction by 30% within six months at Opāq. My work has been recognized as a Top 10 finalist in the RSAC 2025 Innovation Sandbox, showcasing my ability to drive product adoption and streamline complex security investigations.

I thrive in collaborative environments where innovation is encouraged, and I am passionate about empowering teams to create impactful user experiences that align with business goals. My extensive experience across various roles has equipped me with a unique perspective on delivering high-quality solutions that resonate with users.

Experience

Work history, roles, and key accomplishments

Director of User Experience

Command Zero

Nov 2022 - May 2025 (2 years 6 months)

Implemented a user-centered design strategy for the cybersecurity investigation product, streamlining workflows and improving usability. Drove product adoption and reduced security investigation time from days to minutes, contributing to the product's Top 10 Finalist position for RSAC 2025 Innovation Sandbox.

User Centered Design Cybersecurity Workflow Optimization Pro Product Adoption UX Strategy Product Design Usability

UI/UX Director

Aristocrat

Dec 2021 - Nov 2022 (11 months)

Created a collaborative environment that fostered innovation and improved team efficiency, enabling the design team to deliver high-quality solutions. Led a cross-functional team to create a cohesive user experience across multiple platforms, increasing customer retention and loyalty.

Team Collaboration User Experience Design Customer Retention Design Strategy Innovation Management

Freelance UI/UX/IXD Designer

Grammatech

Jan 2020 - Dec 2021 (1 year 11 months)

Established the UI/UX for cloud-based code scanning products, CodeSentry and CodeSonar, and provided product style guides and branding. Facilitated collaboration among a distributed team using Microsoft Teams and Figma, enhancing design efficiency and reducing project turnaround time by 50%.

UI UX Design Cloud Product Design Style Guide Branding Microsoft Teams Figma Design Efficiency Interaction Design

Director of Design

QOMPLX

May 2019 - Sep 2021 (2 years 4 months)

Led the redesign of QOMPLX websites, implementing a user-centered strategy that improved customer engagement and streamlined the end-to-end experience. As Sr. Manager of Product Design, led the team responsible for UI/UX, designing functional software in close partnership with product and engineering teams.

Design Leadership User Centered Design Product Design Software Design

Director of User Experience

OPĀQ

Jan 2017 - May 2019 (2 years 4 months)

Guided cross-functional teams in enhancing user experience for OPAQ products, achieving a 30% increase in customer satisfaction within six months. This was accomplished through strategic design alignment and continuous improvement initiatives.

UX Enhancements Customer Satisfaction User Research

Lead UI/UX Designer

ANRA Technologies

May 2016 - Dec 2016 (7 months)

Designed and developed complex user interface and user experience for a multi-drone control and command application. Collaborated with stakeholders to provide real-world solutions, developing responsive front-end utilizing HTML5, CSS3, Javascript, jQuery, and Bootstrap.

HTML5 CSS3 JavaScript jQuery Bootstrap Graphic Design Responsive Design

Lead UI/UX Designer

Tripwire

Jul 2011 - Jan 2016 (4 years 6 months)

Conducted usability studies and provided solutions to improve user experience, managing usability testing, collecting metrics, and researching user personas. Created workflow wireframes and high-fidelity mockups to guide product development, collaborating with remote teams in an Agile environment.

Usability Testing UX Research Personas Wireframing High Fidelity Mockups Agile Methodology Team Collaboration UI Design Mentorship

Lead UI/UX Designer

Secureworks

Jan 2010 - May 2011 (1 year 4 months)

Redesigned the user interface and user experience of the Threat Intelligence Portal, collaborating with the development team to create HTML/CSS style solutions. Provided comprehensive style guides and graphical asset branding for the Dell merger.

HTML CSS Style Guide Threat Intelligence Collaboration

Chief Design Officer

DIGITALUnderworld

Jan 1994 - Dec 2009 (15 years 11 months)

Founded a web design, development, and consulting firm, providing comprehensive UI/UX design and B2B/B2C solutions. Successfully managed teams of designers and developers, serving a diverse portfolio of clients including major corporations.

Web Design Web Development UI UX Design B2B B2C Team Management Firm Management

Education

Degrees, certifications, and relevant coursework

Old Dominion University

Bachelor of Science, Computer Science

Undertook comprehensive studies in computer science, focusing on foundational principles and applications. Gained a strong understanding of the field's core concepts.