Randall Sandoval

- Delivered end-to-end technical support to property owners, managers, and tenants across a SaaS property management platform, consistently driving high CSAT through clear, empathetic troubleshooting.

- Diagnosed and resolved a broad range of technical issues spanning software functionality, workflow configuration, and third-party integration failures, from basic user errors to complex system-le

Technically-driven Mapping Specialist with cross-functional experience in AV software validation, geospatial data pipelines, and real-time systems monitoring.

Map Data & Analysis:

- Executed map data inspection workflows via cloud-based platforms to detect and escalate real-world changes impacting map accuracy
- Collaborated cross-functionally on geospatial QA to maintain data integrity at sca

- Designed and delivered personalized customer experiences by leveraging customer profiles and preferences through comprehensive consultation and research.

- Frequently interacted with customers in person, by phone, and email to keep and maintain accurate notes of customer interactions and accurately complete customer documents; promptly responded to customer requests and resolved issues and com

Provided public safety and physical security services at a medical school campus.

Pursuing a Bachelor of Arts in Cybersecurity.