Randall Brown

Accurately created billing lines for submission of device rental/purchase to major insurance companies for various Durable Medical Equipment on internal billing system. Reviewed and updated ICD-10 codes and converted ICD-9 codes as accurately as possible.

Provided Quality Control on distributions processed by administrators and entered participants' dates of termination, date of death, etc. Trained newly hired administrators in specific tasks as well as follow up to ensure clarity.

Processed highly specialized disbursement types and maintained confidentiality of classified participant information including beneficiaries and hardship requests. Interpreted reports to find and correct systemic errors within distributions using knowledge of Washington Guidelines.

Processed participant paperwork based on departmental and company wide guidelines, procedures, and corrections. Processed various types of distributions including: withdrawals, correctives, hardships, loans, amongst others, in computer based workflow system.

Provided recommendations to potential customers about activity registration, programs, facility rentals, types of memberships, events, and recreational opportunities. Trained new hires by demonstrating daily task accompanied with an extensive explanation of all expectations, rules, and regulations.

Assisted with the development of community health care initiatives to raise awareness. Recorded high blood pressure and glucose readings and promoted health awareness in areas such as diabetes and high blood pressure.

Graduated with a Bachelor of Science in Industrial/Organizational Psychology. Relevant coursework included Abnormal Psychology, Social Psychology, Psychology of Personality, Public Speaking, Industrial Psychology, Organizational Psychology, and Psychological Measurement & Testing.