Rana Kairouz

Conduct phone-based assessment screenings for prospective clients to determine eligibility and level of care needs. Manage high-volume calls, complete soft insurance verifications, process incoming faxes, and maintain compliant electronic client records.

Provide administrative support for campus mental health services in a confidential clinical environment. Serve as a point of contact for students and staff, coordinate scheduling/intake/referrals, and maintain accurate electronic records.

Coordinate patient care activities to ensure seamless transitions between providers and departments. Manage appointments and patient records, handle patient inquiries, coordinate referrals, and support Spravato treatment coordination.

Handle patient check-in and help manage appointment flow by verifying insurance authorizations and explaining appointment details. Provide empathetic, patient-focused customer service while supporting smooth day-to-day operations.

Assist customers with product inquiries, transactions, and locating merchandise in a fast-paced retail environment. Support coworkers to help maintain a seamless shopping experience.

Welcome guests, manage seating flow, and provide wait-time estimates. Deliver fast, accurate service by handling guest requests and coordinating with servers and kitchen staff for timely to-go and food delivery.

Manage guest seating and communicate with guests and staff to ensure a positive dining experience. Coordinate seating arrangements and wait times, address concerns with empathy, and lead closing shifts including cleaning duties.

Prepare beverages and take customer orders in a fast-paced environment. Maintain cleanliness and stock levels, collaborate with teammates, and resolve customer concerns professionally.

Design and lead engaging activities for elementary school children while ensuring safety and well-being. Enforce rules, resolve conflicts as needed, and communicate with parents about behavior and progress.

Grade: Cum Laude

Activities and societies: Strengthened communication and interpersonal skills through coursework and completing the degree in 3.5 years.

Earned a Bachelor of Arts in Psychology, completing the degree in 3.5 years and graduating cum laude.

Activities and societies: CAS (Creativity, Activity, Service); conflict resolution and problem-solving development; leadership and community engagement.

Completed the International Baccalaureate (IB) honors program, building critical thinking, creativity, and problem-solving skills. Participated in CAS (Creativity, Activity, Service) to develop leadership and community engagement.