Open to opportunities

Johny Sylvester

@johnysylvester

Message

I am a data-driven BI analyst delivering actionable insights, KPI reporting, and process improvements.

India

Message

What I'm looking for

I seek a data/BI role focused on KPI reporting, automation, and process improvement in a collaborative, impact-driven team.

I am a data-driven professional with strong expertise in data analysis, KPI reporting, and business intelligence, focused on turning large datasets into clear, actionable insights. I build reports and visualizations that support strategic decision-making and improve operational outcomes.

I have automated reporting workflows using Excel VBA and macros and implemented Power BI dashboards to reduce manual effort and speed up delivery. I was promoted from Associate to Process Expert and recognized twice with the Going Extra Milestone Award for exceeding expectations.

At Ford Global Technology & Business Client Management Center and Maersk Global Service Center, I managed warranty and logistics documentation, analyzed claim patterns to expedite resolutions, and reduced processing time by 15% through targeted corrective actions. I maintain SOPs and collaborate across functions to improve data consistency and compliance.

I seek to apply my process excellence, reporting automation, and stakeholder management skills to drive measurable improvements in data accuracy, operational efficiency, and business outcomes for forward-looking teams.

Experience

Work history, roles, and key accomplishments

Current

Process Executive

Current

Onward Technology

Mar 2024 - Present (1 year 5 months)

Executed return and warranty processes for Ford GTBC, developing Excel VBA macros to automate authorization forms and shipping documentation, enhancing data accuracy and reducing processing time by 15%.

VBA KPI Analysis Data Analysis Reporting Stakeholder Management Process Improvement

Process Expert

Maersk Global Service Center

Jul 2018 - Aug 2022 (4 years 1 month)

Managed and analyzed large shipment and inventory datasets, maintained records for items held over six months, and produced KPI presentations that received positive client feedback and improved operational clarity.