Johny Sylvester

I am a data-driven professional with strong expertise in data analysis, KPI reporting, and business intelligence, focused on turning large datasets into clear, actionable insights. I build reports and visualizations that support strategic decision-making and improve operational outcomes.

I have automated reporting workflows using Excel VBA and macros and implemented Power BI dashboards to reduce manual effort and speed up delivery. I was promoted from Associate to Process Expert and recognized twice with the Going Extra Milestone Award for exceeding expectations.

At Ford Global Technology & Business Client Management Center and Maersk Global Service Center, I managed warranty and logistics documentation, analyzed claim patterns to expedite resolutions, and reduced processing time by 15% through targeted corrective actions. I maintain SOPs and collaborate across functions to improve data consistency and compliance.

I seek to apply my process excellence, reporting automation, and stakeholder management skills to drive measurable improvements in data accuracy, operational efficiency, and business outcomes for forward-looking teams.