Open to opportunities

Nitika Singh

@nitikasingh

Operations SME and seller support professional, specializing in escalations, KPI/SLA monitoring, and data-driven process improvement.

India

Message

What I'm looking for

I’m looking for challenging roles in operations, business support, or corporate process management where I can handle escalations, improve efficiency through data analysis, ensure SLA compliance, mentor teams, and drive continuous process improvements.

I’m a high-performing operations professional currently serving as a Subject Matter Expert (SME) at Acuity Tech, leading process-related escalations and acting as the primary resolution authority for complex operational issues. I mentor and support team members to improve productivity and quality performance while maintaining consistent service excellence through monitoring KPIs, SLAs, and quality metrics.

I combine an analytical mindset with hands-on workflow optimization by analyzing operational data in Microsoft Excel to identify trends and improve efficiency. I enjoy collaborating with cross-functional teams to streamline workflows, drive continuous improvement initiatives, and support smooth seller communication—from resolving listing suppression and catalog-related issues to improving seller satisfaction through timely, proactive issue resolution.

Experience

Work history, roles, and key accomplishments

Current

Subject Matter Expert (SME)

Current

Acuity Tech

May 2025 - Present (11 months)

Led complex operational process escalations as the primary resolution authority and mentored team members to improve productivity and quality. Monitored KPIs/SLAs and analyzed operational data in Microsoft Excel to drive workflow improvements, accuracy, turnaround time, and customer satisfaction.

Escalations Quality Assurance Process Improvement Workflow Optimization Mentoring Cross Functional Collaboration Continuous Improvement

Seller Support Associate

Rise OTB

Oct 2024 - Apr 2025 (6 months)

Managed end-to-end seller communication to ensure smooth order processing and shipment tracking, resolving listing suppression and catalog issues through internal compliance coordination. Improved seller satisfaction through timely, proactive issue resolution while maintaining quality standards across multiple seller accounts.

Order Processing Shipment Tracking Shipping Issue Resolution