At Accenture, I directed the migration and onboarding of 10+ clients onto a new returns-processing platform, turning the 2025 pilot into production. I reached ~98% data accuracy on migrations and kept each old system running until open issues were resolved, so no open repair order was lost.
I also delivered the redesign of the core returns-processing system through its pilot launch. Automating routing decisions cut manual rework at the pilot site by ~50% in the first live month, and the model was later rolled out to 10+ clients.
At Microsoft, I led the support-data stream of an enterprise data platform and delivered a self-service Azure policy-builder tool that reduced related support cases by 75%. Earlier, at Adecco (Contractor), I worked across telecom and commercial billing collections, data migrations, and system integrations.
