Ramiz Raja

I’m a PMP-certified IT Project Manager with 8 years of experience leading end-to-end SaaS implementation, e-Governance platform deployment, and multi-site software rollouts across 50+ locations. I’ve managed full project lifecycles with a strong focus on stakeholder alignment, vendor oversight, risk mitigation, and post-go-live support.

In my current role as Senior IT Project Manager / Implementation Lead, I deliver 100% of milestones on schedule across an 8-year programme and coordinate multi-site implementations of AutoDCR and PreDCR systems across 8+ government departments. I lead 5+ third-party vendor teams, enforce SLA expectations, and drive technical escalation management—reducing critical system incidents by 30%. I also resolve 100+ production-level issues using structured root cause analysis to improve average resolution time by 30%.

I translate delivery into measurable adoption and outcomes: I’ve trained 300+ end users across 12 districts, achieved 90%+ adoption, and reduced helpdesk escalations by 45% within 3 months of go-live. I maintain PMI-aligned PMO governance (RAID logs, dashboards, change records, and weekly status reporting) and apply Generative AI (ChatGPT-based workflows) to automate project reporting, cutting documentation cycle effort by 40% per reporting period.