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Ramit Dadwal

@ramitdadwal

Oracle Hospitality POS Product Specialist Team Lead with 14+ years of IT experience, including 11+ years exclusively in Oracle Simphony Cloud POS.

India

Message

What I'm looking for

I’m looking to lead Oracle Hospitality POS implementations and integrations, own hypercare success, and drive high SLA adherence with smooth user adoption. I want a team that values risk management, strong training, and measurable go-live outcomes.

Seasoned Oracle Hospitality POS Product Specialist Team Lead with 14+ years of IT experience, including 11+ years exclusively in Oracle Simphony Cloud POS Solutions.

I have deep expertise in end-to-end POS lifecycle management from presales support, solution designs to implementation, configurations, data migrations, integrations, UAT, ensured 100% go-live success rate with smooth user adoption and operational success while managed risks & escalations via hypercare support; to achieve higher customer satisfaction.

With a strong techno-functional consulting exposure beyond Project delivery rollouts; I also collaborate with Sales and Marketing teams for presales support, solution design, product demos, RFP/RFI responses to position Oracle Hospitality Solutions effectively. As an SME, I worked closely with project stakeholders to align clients and teams on deployment standards, integration Strategies, and hospitality domain’s best practices and global standards.

Proven track record of delivering 200+ large scale enterprise projects for top-tier marquee hospitality & leisure brands including Marriott, IHG, Hyatt, Hilton, Radisson, Accor, Jumeirah, Rotana, and Rixos, Pret a Manger, Six Flags Adventure Parks; across multiple global geographies in US/CAN, EMEA, APAC, CALA & LATAM region.

Experience

Work history, roles, and key accomplishments

Team Lead – POS Applications

Tuna Software Solutions Pvt. Ltd

Oct 2025 - Apr 2026 (6 months)

Led Oracle Simphony POS support for 2,000+ F&B outlets across 40+ adventure parks in the US/Canada region; configured menus and promotions and integrated Gate Central ticketing plus Android mobile ordering via Transaction Services APIs. Maintained 95% SLA adherence with zero P1/P2 incidents through KT, hypercare, and risk/escalation management.

Oracle Simphony Cloud POS Transaction Services APIs EMC Menu Engineering Hypercare On Call Support SLA POS Integration Gate Central Integration UAT SIT Testing SQL Server

IT Consultant

ITC Infotech India Ltd

Aug 2022 - Sep 2025 (3 years 1 month)

Delivered Oracle Simphony POS implementations and support for 700+ US-based hotels and global legacy properties across a hospitality portfolio of 30+ brands. Upgraded and configured CAPS servers/workstations and integrated POS with payment gateways, mobile ordering, and Opera/Fosse/FSPMS/Lightspeed PMS systems using STS Gen1/Gen2 and Transaction Services APIs.

Oracle Simphony POS CAPS Server Workstation Upgrades STS Gen1 Gen2 Transaction Services APIs Payment Gateways UAT SIT Testing

Lead Consultant

Concinnate Technology Solutions India Pvt. Ltd

Sep 2021 - Jul 2022 (10 months)

Supported 650+ coffee-shop locations globally by configuring Transaction Services API integrations (Deliverect, ServeMe, Concept, Givex, and multiple payment integrations). Monitored real-time POS data feeds using Mulesoft/Postman/Azure Transaction Feed and used import/export tooling to reduce property timelines by 2–3 days.

Transaction Services APIs Deliverect Givex MuleSoft Postman Payment Integration Serveme

Sr. Software Engineer

Tech Mahindra Limited

May 2021 - Aug 2021 (3 months)

Delivered Oracle Simphony POS implementations with EMC module configurations and third-party interface integrations for hospitality clients.

Oracle Simphony POS EMC Module Configuration POS Integration UAT SIT Testing Data Mapping

POS Implementation & Support

Key Information Technology LLC

May 2018 - Feb 2021 (2 years 9 months)

Executed multi-property, multi-RVC Oracle Micros Hospitality POS projects across hospitality brands in the Middle East, including QSR rollouts for Meeras and Nakheel and an end-to-end Hyatt India migration from Micros 9700 to Oracle Simphony Cloud POS. Installed, configured, and upgraded Simphony and Micros systems across production and UAT, and integrated POS with Opera PMS, Fidelio Material Cont

Oracle Simphony Cloud POS Oracle Micros 9700 3700 CAPS Server Setup NetVuPoint RMC Reports Import Export Modules UAT Testing Fiscal Funds Integration

IT Engineer

Tetra Infotech LLC

Dec 2016 - Apr 2018 (1 year 4 months)

Installed, repaired, and maintained retail POS hardware and peripherals, including barcode/label printers, receipt printers, PDA devices, barcode scanners, and ID card printers.

POS Hardware Receipt Printer Maintenance Troubleshooting Installation Peripheral Configuration

Tech Support Coordinator

Sigma Middle East Label Industries

Apr 2015 - Sep 2016 (1 year 5 months)

Installed, repaired, and maintained retail POS systems and peripherals, including barcode/label printers, POS receipt printers, PDAs, barcode scanners, and ID card printers.

Receipt Printer Maintenance PDA Devices

Senior Site Engineer

MS Constructions & Engineers

Jul 2011 - Dec 2014 (3 years 5 months)

Led erection of 33 kV transmission lines and associated SCADA, IDP/VCB, and metering structures for wind turbine farms. Supervised field teams, coordinated with site in-charges, managed cost estimations, and performed quality compliance inspections.

SCADA Systems VCB & Metering Structures Wind Turbine Farm Deployment DPR & Site Reporting Cost Estimation Site Coordination IDP VCB Installation