Rami Sleiman

Implemented a Stripe/Acuity payment integration and automation workflow in Make, saving the client 5 admin hours per week. Rebuilt the sales pipeline on Brevo CRM and deployed an automated intake form, reducing customer data entry from 3 submissions to 1.

Redesigned the support ticketing system and implemented workflow automations in Power Automate & Jira, reducing first-response time and overall lead time by 25%. Replaced a PowerShell invoicing process with a Power Automate and Zapier workflow, saving 3.5 hours per week on billing report delivery.

Automated Jira workflows for 6+ teams using native and third-party tooling, cutting sprint delivery variance by 60% across 3 consecutive sprints. Delivered €500k+ engagements for Daimler, Porsche and Hugo Boss, leading distributed teams of 9 to 20 across concurrent projects, on scope and on budget.

Led a 2-year programme replacing the core CRM and retiring 8 legacy systems, consolidating Admissions, Billing, Scheduling, Grading, Library, Alumni, Events and HR onto one platform for 850 students, 1,500 parents and 150 staff. Replaced email-based IT support with Freshdesk, adding prioritisation, ownership tracking and SLA enforcement, improving response and lead time by 33%.

Completed certification in Generative AI for Business Process Automation in 2026.

Completed certification in SQL for Data Analysis and Business Insights in 2026.

Completed certification in The AI Ladder: A Framework for Deploying AI in Enterprises in 2026.

Completed certification in Building and Deploying GenAI Agents for Process Automation in 2026.

Completed certification in Generative AI for Business Analysts Specialization in 2026.

Completed certification as Postman API Fundamentals Student Expert in 2026.

Master of Business Administration with a focus on Project Management, completed in June 2021.

Bachelor of Science in Business Management, completed in July 2013.