Balram Trivedi
@balramtrivedi
I turn operational data into actionable MIS reports and Power BI dashboards.
IndiaWhat I'm looking for
I'm currently delivering daily, weekly, and monthly MIS reports for calling and feedback operations at Usha Breco Ltd., using Excel and SQL to give stakeholders timely operational visibility.
I clean and validate raw data, write SQL queries for scheduled and ad-hoc reporting, and analyse historical trends to surface recurring performance gaps. I also coordinate with operations, quality, and process teams to resolve discrepancies and maintain audit-ready trackers.
My background includes customer operations across banking, international sales, and service delivery, alongside hands-on data analysis work with Power BI, Power Query, relational data models, dashboards, and Excel reporting.
Experience
Work history, roles, and key accomplishments
Executive – MIS Reporting & Customer Care
Usha Breco Ltd.
May 2023 - Present (3 years 4 months)
Design and deliver MIS reports, clean and validate operational data, write SQL queries, and coordinate with teams to resolve data discrepancies.
Customer Service Associate – Banking Process
Cogent E-Services Ltd.
Aug 2021 - Feb 2023 (1 year 6 months)
Handled non-voice customer queries related to credit card transactions and payments, managed escalations, and met SLA and quality targets.
Chat Associate – International Sales
Great Champ Ltd.
Aug 2019 - Jun 2021 (1 year 10 months)
Managed multiple live international sales chats, recorded lead information in CRM systems, and met daily targets.
Resolved customer queries related to bookings, cancellations, refunds, and payments with accurate documentation.
Data Analyst Intern
Renu Sharma Foundation
Developed PowerBI dashboards, ran SQL queries for data exploration, and used Advanced Excel for reporting and analytics.
Education
Degrees, certifications, and relevant coursework
Mahatma Jyotiba Phule Rohilkhand University
Master of Arts, Arts
Pursued a Master of Arts degree, completing studies in 2021.
Mahatma Jyotiba Phule Rohilkhand University
Bachelor of Arts, Arts
Completed a Bachelor of Arts degree in 2019.
Availability
Location
IndiaAuthorized to work in
Job categories
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