Ram chandran
@ramchandran
I deliver global HR operations and employee lifecycle services at scale.
IndiaWhat I'm looking for
I've delivered global HR operations and employee lifecycle support for 10,000+ employees across India, APAC, EMEA, and North America. At News Corp, I supported employees and contingent workers across the US, UK, Ireland, Australia, and India through Workday, ServiceNow, chat, and email.
At SanDisk, I resolved 350+ global HR requests monthly with 98% SLA compliance, improved Workday data accuracy by 15%, and streamlined involuntary offboarding and severance for 120+ APAC employees with zero compliance gaps. I managed onboarding, transfers, promotions, compensation updates, benefits, mobility, time and absence, payroll support, ESPP, audits, and HR service delivery.
I've led HR transformation, UAT, process automation, and change-management initiatives using Lean Six Sigma, including a self-service knowledge base that deflected 75% of Tier-1 cases and an HR contact center deployment that improved query-handling efficiency by 80%.
Experience
Work history, roles, and key accomplishments
Led global HR operations and service delivery for employees across multiple regions, ensuring timely resolution of HR inquiries via ServiceNow, chat, and email. Managed employee lifecycle operations in Workday and collaborated with cross-functional teams to maintain SLA compliance.
Specialist, HR Operations
Apr 2020 - Nov 2025 (5 years 7 months)
Managed People Operations and HR Service Delivery for global regions, consistently meeting SLA targets. Resolved 350+ global HR requests monthly with 98% SLA compliance, streamlined offboarding for 120+ employees, and improved data accuracy by 15% through audits.
Consulting Service Coordinator
Norwin Technologies
Nov 2019 - Apr 2020 (5 months)
Delivered services to agreed performance levels, managing HR system updates and lifecycle activities. Handled onboarding processes, background checks, I-9 and E-Verify, and supported new hire queries.
Assisted staffing clients with end-to-end operational needs for North America, managing onboarding, background checks, and I-9/E-Verify. Maintained consultant lifecycle activities in CRM and ensured timely payroll and timesheet submissions.
Associate - HR
Scalene Works
Nov 2014 - May 2016 (1 year 6 months)
Carried out end-to-end HR operations, coordinating interviews and post-offer follow-ups. Generated offer letters, managed background checks, and maintained employee data in HR systems.
Education
Degrees, certifications, and relevant coursework
Periyar University
Master of Business Administration, Human Resources Management
MBA in Human Resources Management with coursework in strategic management, operations, and employee relations.
Bharathiar University
Bachelor of Commerce, Commerce and Accounting
Bachelor of Commerce in Commerce and Accounting with coursework in accountancy, financial accounting, and business communication.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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