Ramadhian Firlana
@ramadhianfirlana
D3 Marketing graduate with experience in sales, admin, collections, and deskcall.
IndonesiaWhat I'm looking for
I am a D3 (Diploma) graduate in Marketing from Universitas Airlangga with practical experience across sales, administrative support, collections, and deskcall roles. I have worked in both sales and multiple administrative positions, supporting operations and customer follow-up.
My hands-on roles include Sales (Praktek Kerja Lapangan), Staff Admin, Staff Admin Collection, and Staff Deskcoll at companies such as PT. Mitra Sentosa Puritama, CV. Green Angelina, WOM Finance, and PT. Andalan Finance Indonesia, where I developed organization, communication, and customer-handling skills.
I am dedicated, ready to contribute time and effort, and seeking an HRD/admin role where I can apply my administrative and customer-relations experience while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Deskcall Staff
PT. Andalan Finance Indonesia
Jan 2017 - Dec 2017 (11 months)
Served as Deskcall Staff managing outbound/inbound calls for customer follow-up and support in 2017 to assist collections and client retention.
Staff Admin Collection
WOM Finance
Jan 2016 - Dec 2016 (11 months)
Worked as Staff Admin Collection handling collection-related administrative tasks and customer coordination during 2016.
Staff Admin
CV. Green Angelina
Jan 2015 - Dec 2015 (11 months)
Performed administrative duties including document handling and office support as Staff Admin in 2015 to maintain smooth office operations.
Sales Intern
PT. Mitra Sentosa Puritama
Jan 2014 - Dec 2014 (11 months)
Completed practical fieldwork (PKL) as a sales intern for LArutan Cap Badak, supporting sales activities and customer interactions during 2014.
Education
Degrees, certifications, and relevant coursework
UAUniversitas Airlangga
Diploma (D3), Marketing Management
Grade: 2.9
Completed a Diploma (D3) in Marketing Management, graduating in 2014 with a GPA of 2.9.
SMA Muhammadiyah 2 Surabaya
High School Diploma, Senior High School
Completed secondary education at SMA Muhammadiyah 2 Surabaya, graduating in 2011.
SMP Muhammadiyah 5 Surabaya
Junior High School Certificate, Junior High School
Completed junior secondary education at SMP Muhammadiyah 5 Surabaya, graduating in 2008.
SDI Luqman Al-Hakim Surabaya
Primary School Certificate, Primary School
Completed primary education at SDI Luqman Al-Hakim Surabaya, graduating in 2005.
Availability
Location
IndonesiaAuthorized to work in
Job categories
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