Open to opportunities

Zhafirah Nindya

@zhafirahnindya

Message

I'm a biology graduate skilled in administrative support, data management, and customer service.

Indonesia

Message

What I'm looking for

I'm seeking an administrative or coordination role in a collaborative organization where I can apply data management, customer service, and process-improvement skills while growing professionally.

I am a Biology graduate from Universitas Gadjah Mada with Cumlaude honors and a strong foundation in administrative support, customer service, and data management.

At PT Citra Van Titipan Kilat (TIKI) I manage administrative tasks, maintain physical and digital archives, and serve more than 10 customers daily; my process improvements contributed to an 80% improvement in operational procedures and I process package data with 100% accuracy.

Previously, I supported academic labs by preparing 12 learning material topics, managing practicum documentation, archiving student grades, and training 15 students. I coordinated with lecturers and assistant teams to organize schedules and learning plans according to standard operating procedures.

In student organizations I led small teams, implemented a simple digital administration system, and helped run 10+ events, gaining experience in finance, public relations, and logistics. I am eager to leverage my organizational skills and attention to detail across diverse fields and contribute to teams that value collaboration and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

TIKI

Sep 2023 - Present (1 year 11 months)

Manage administrative tasks and maintain physical and digital archives, improving operational procedures by 80%; serve 10+ customers daily and process packages with 100% accuracy while coordinating with operations to maintain service efficiency.

Administrative Support Customer Service Data Entry Document Management Invoicing Scheduling CRM Microsoft Office Communication

Laboratory Assistant

Universitas Gadjah Mada

Feb 2023 - Jul 2023 (5 months)

Provided administrative and technical support for laboratory practicums, prepared 12 learning materials, managed practicum documentation and grade archives, and trained 15 students while coordinating schedules per SOPs.

Laboratory Assistance Academic Support Documentation Training Coordination Data Entry Microsoft Office

Expert Staff

Marine Study Club

May 2021 - Nov 2022 (1 year 6 months)

Supervised 10 members in training and research activities, supported field data collection and analysis, and coordinated public relations, logistics, and 10+ events including webinars and field trips.

Research Field Data Collection Data Analysis Public Relations Event Coordination Logistics Training

Coordinator of Secretary and Finance

Indonesian Movement for Biodiversity

Feb 2021 - May 2022 (1 year 3 months)

Led secretary and finance functions, managing a 3-person team, implementing a digital administration system, issuing and archiving documents, and recording financial reports to improve administrative reliability.

Administrative Management Financial Reporting Document Management Team Leadership Meeting Coordination Record keeping

Education

Degrees, certifications, and relevant coursework

Universitas Gadjah Mada

Bachelor of Science, Biology

2019 - 2023

Grade: 3.78/4.00, Cumlaude

Activities and societies: Laboratory Assistant at Faculty of Biology; Coordinator of Secretary and Finance, Indonesian Movement for Biodiversity; Expert Staff, Marine Study Club.

Bachelor of Science in Biology from Universitas Gadjah Mada (Aug 2019–Jul 2023) with a 3.78/4.00 GPA and Cumlaude honors.