Open to opportunities

Ralph Johann Balamiento

@ralphjohannbalamient

Customer service representative in healthcare support who handled patient scheduling and lead conversion.

At TaskUs Outsourcing Philippines Inc., I facilitated patient care support and scheduling for a US virtual mental health provider through calls and emails. I collaborated with providers, clients, and colleagues to address complex concerns and shifting demands.

At Aviana BPO services, I worked with sales and provider networks for a US medical waste client to generate pipelines and source vendors. I also handled high-volume calls for a US healthcare client, meeting lead conversion targets while using dialer systems to support quality customer service.

Experience

Work history, roles, and key accomplishments

Teammate

TaskUs Outsourcing Philippines Inc.

Mar 2025 - Dec 2025 (9 months)

Facilitated patient care support and scheduling for a US virtual mental health provider via calls and emails. Collaborated with providers, clients, and colleagues to address complex concerns and shifting demands.

Patient Care Support Scheduling Call Handling Email Communication Collaboration Problem Solving

Customer Service Representative

Aviana BPO Services

Apr 2022 - Jan 2024 (1 year 9 months)

Collaborated with sales and provider networks for a US medical waste client to generate pipelines and maintain vendor databases. Hit lead conversion targets for a US healthcare client by handling high-volume calls with competency in dialer systems and customer care.

Lead Generation Vendor Management High Volume Calls Dialer Systems Customer Service Sales Collaboration

Education

Degrees, certifications, and relevant coursework

Infant Jesus Academy of Silang Inc.

Senior High School Diploma, Science, Technology, Engineering, and Mathematics

Completed Senior High School with a focus on Science, Technology, Engineering, and Mathematics. Developed skills in Empowerment Technologies, Media Information Literacy, English Proficiency, and Oral Communication.