Rakshit R

At Shahi Exports Pvt Ltd, I provide IT infrastructure and end-user support for 300+ users across Windows, hardware, software, and networking environments. I resolve 10–15 incidents daily through the ticketing system, prioritizing work by business impact and SLA requirements.

I support new-hire onboarding, including device preparation, Active Directory account provisioning, and access assignment. I also troubleshoot LAN and Wi-Fi issues involving IP conflicts, DNS, and DHCP.

My work includes endpoint security support using EDR and CrowdStrike, along with IT asset tracking in ManageEngine Asset Explorer. I also support Microsoft Outlook and Office 365 users and provide remote assistance using RDP, TeamViewer, and AnyDesk.

Previously, I provided desktop support at Access Systems and Solutions and Core Flex Solutions (Payroll: Clematis IT Solutions), handling Windows installations, device provisioning, hardware and software troubleshooting, and LAN connectivity. I'm currently developing my skills in Microsoft 365 Administration, Microsoft Entra ID, and cyber security.