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vasundhara mareedu

@vasundharamareedu

IT Support Engineer at Sinowei Private Limited resolving Microsoft 365, Entra ID, and endpoint support issues.

At Sinowei Private Limited, I resolved Microsoft 365 licensing and access issues, supported Microsoft Entra ID accounts, and troubleshot Outlook and Exchange Online problems.

I also supported users with hardware, printers, Microsoft Teams, SharePoint Online, and meeting-room equipment. I documented recurring issues and troubleshooting procedures to support consistent future resolutions.

At Tata Consultancy Services, I handled L1/L2 incidents, administered Active Directory and Entra ID, and supported Windows Server services including DNS and DHCP. I resolved 200+ customer incidents and prepared computers for employee use.

Experience

Work history, roles, and key accomplishments

IT Support Engineer

Sinowei Private Limited

Jan 2024 - Jun 2025 (1 year 5 months)

Resolved Microsoft 365, Entra ID, Teams, SharePoint, and Exchange Online issues, and provided end-user hardware and software support. Documented recurring issues and maintained meeting notes to improve support consistency.

Microsoft 365 Microsoft Entra ID Active Directory Exchange Online Microsoft Teams SharePoint Online Outlook Bitlocker hardware troubleshooting Software Troubleshooting end user support Incident Management Documentation

Desktop Support

Tata Consultancy Services

Aug 2017 - Jan 2020 (2 years 5 months)

Provided L1/L2 technical support for end-user incidents and service requests, managing Active Directory, Windows Server, and network connectivity issues. Resolved over 200 customer incidents and maintained IT asset lifecycle records.

Education

Degrees, certifications, and relevant coursework

Bournemouth University

Master of Science, Data Science & Artificial Intelligence

2020 - 2022

MSc in Data Science & Artificial Intelligence from Bournemouth University, completed from January 2020 to January 2022.

Jawaharlal Nehru Technological University, Kakinada

Bachelor of Technology, Information Technology

2013 - 2017

Bachelor's in Information Technology from Jawaharlal Nehru Technological University, Kakinada, completed from September 2013 to May 2017.

IBM Europe

IBM Skills Build Certificate, Data Analytics

Completed the Data Analytics Program and final project through SkillUp Online, awarded by IBM Europe.

Microsoft

Certificates of Completion, Microsoft Technologies

Certificates of Completion in Microsoft 365, Endpoint Administrator (Intune), Microsoft Entra ID, Azure Active Directory, Administrator and Configure Windows Server, and Manage Teams.