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Rakiya Omaki

@rakiyaomaki

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Experienced remote operations and people support professional driving efficient HR and client services.

Nigeria

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What I'm looking for

I seek remote roles where I can streamline HR, admin and operations, improve onboarding and employee engagement, and use technology to drive efficiency.

I am a Remote Operations and People Support professional with over 10 years' experience delivering HR, administrative and customer support across distributed teams. I focus on streamlining workflows, improving onboarding, and nurturing employee engagement to support organisational goals.

Throughout my career I have led process improvements that reduced onboarding time (25% at Essensia Solutions Ltd.) and cut manual admin effort (40% through HRIS implementation). I have also standardised induction and training materials to boost engagement and reduce turnaround times.

I combine practical HR experience — policy creation, employee lifecycle support, HRIS updates, TUPE familiarity, and front-line customer issue resolution — with strong technology skills across Microsoft 365, Google Workspace, Slack, BambooHR, Zoho People and other tools to drive efficiency.

I am committed to building inclusive, reliable operations that empower employees and improve client satisfaction, and I bring a track record of measurable improvements in service, retention and process accuracy.

Experience

Work history, roles, and key accomplishments

Current

HR Generalist

Current

Essensia Solutions Ltd.

Jan 2024 - Present (1 year 10 months)

Streamlined HR administration and onboarding, reducing onboarding time by 25% and cutting processing time by 20% while supporting HRIS implementation that reduced manual admin effort by 40%.

HR & Administration Onboarding HRIS Process Improvement client support Documentation Reporting Employee Engagement

Customer Support Associate

Urbanest UK

Sep 2022 - May 2025 (2 years 8 months)

Managed 50+ daily customer interactions and improved resolution times by 30% and satisfaction by 15%; produced service insights that reduced complaint delays by 20%.

Customer Support Email Support Phone Support CRM Onboarding Reporting Customer Satisfaction

HR Business Partner

Quilombo UK

May 2024 - Jan 2025 (8 months)

Developed HR policies, templates and handbooks that reduced admin turnaround by 25% and standardised induction materials to improve engagement by 20%; supported leaders on people issues and documentation.

HR Policies Employee Onboarding Training Stakeholder Management Employee Engagement Documentation Volunteer Management

Operations Manager

RIF Agro

Dec 2020 - May 2022 (1 year 5 months)

Managed operations and customer communication, resolving 70% of issues within 24 hours and enhancing operational efficiency by 25%, which increased repeat business by 30%.

Operations Management Customer Communications Process Improvement Reporting Stakeholder Management

Admin/HR Manager

RIF Build

Dec 2018 - Nov 2020 (1 year 11 months)

Managed HR documentation and onboarding, digitalised administrative systems to boost efficiency by 30% and coordinated scheduling, staff communication and reporting.

HR & Administration Onboarding Scheduling Reporting Employee Relations Documentation

Administrative Officer

National Directorate of Employment

Jan 2011 - Dec 2018 (7 years 11 months)

Handled documentation, data entry and frontline support, improving service desk efficiency and satisfaction by 30% while supporting employee records and payroll updates.