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Rakesh Kumar

@rakeshkumar8

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Operations Manager driving compliant fintech and wealth operations through automation.

India

Message

What I'm looking for

I want to lead fintech/wealth operations where I can strengthen governance, automate workflows, validate API-driven data, and ensure compliant onboarding and seamless investment servicing for HNIs.

I’m a strategic operations and governance professional with over 8 years of experience in wealth management and fintech. I manage complex client onboarding and ensure rigorous adherence to KYC, AML, and regulatory frameworks. I coordinate across regulatory intermediaries like AMCs, RTAs, and Exchanges to resolve reporting friction and keep stakeholders highly satisfied.

I design SOP-driven workflows and lead functional designs of automated backends to eliminate process gaps, improve execution consistency, and enhance transaction reporting accuracy. From BSE STAR MF workflow integration to API-driven data connectivity, requirement gathering, API response validation, and UAT sign-offs, I focus on end-to-end data integrity and seamless investment servicing.

Experience

Work history, roles, and key accomplishments

Associate Operations Manager

Peepal Co Group

May 2023 - Dec 2025 (2 years 7 months)

Established scalable operational frameworks aligning RIA models with AMCs to support compliant platform growth. Managed end-to-end investment operations, maintaining 100% documentation accuracy and leading mutual fund workflow integration via BSE STAR MF and an internal automated backend for more accurate client reporting.

Operational Management Investment Operations KYC Compliance AML Compliance BSE StAR BSE STAR MF Integration

Team Lead (Operations)

Pioneer Client Associates

Apr 2022 - Apr 2023 (1 year)

Led operations to increase digital execution adoption from 30% to 70%, reducing manual dependency and operational errors. Built onboarding and KYC frameworks, standardized handover protocols/SOPs for business continuity, and improved reconciliation to strengthen compliance adherence.

Operational Leadership SOP Development Onboarding KYC Reconciliations & Compliance

Manager – Operations & Credit

Bajaj Finserv Direct Limited

Sep 2021 - Mar 2022 (6 months)

Performed UAT and API response validation for new application builds, providing official sign-off on data accuracy and system functionality. Designed SOPs to improve OSP utilization, and built onboarding metrics/reporting models to enable data-driven operational improvements.

UAT Testing SOP Development OSP Utilization Operational Consistency Report Modeling

Assistant Operations Manager

INDmoney.in

Sep 2018 - Aug 2021 (2 years 11 months)

Managed HNI onboarding, order placement, reconciliations, and ongoing investment client servicing. Coordinated with RTAs, BSE StAR, and CVL to improve processes and enhance data integrity across investment servicing workflows.

HNI Onboarding Order Processing Reconciliations Client Servicing RTA BSE StAR Integration Data Integrity

Senior Customer Service Executive

ET Money

Jul 2017 - Aug 2018 (1 year 1 month)

Executed KYC filings and order processing with RTAs while ensuring adherence to TAT standards. Managed client queries and coordinated timely resolutions with operations teams to maintain high service quality.

KYC Order Processing RTA TAT Compliance Customer Support Operational Resolution

Senior Customer Service Officer

Computer Age Management Services Pvt Ltd (CAMS)

Jun 2016 - Jul 2017 (1 year 1 month)

Provided customer relationship management support and onboarding assistance. Assisted in training new hires and supported live client interactions to ensure smooth onboarding and service delivery.

Customer Relationship Management Customer Onboarding Support Training Support Customer Service Process Support