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Suganthi Bala

@suganthibala

Operations professional at Sundaram Alternates handling investor servicing, fund operations, and AIF MIS automation initiatives.

India
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At Sundaram Alternates, I support investor and distributor operations, including queries, statements, onboarding documentation, and communications. I coordinate with vendors and internal teams to help resolve complaints and deliver reports within agreed timelines.

I monitor and circulate MIS related to fund closures and drawdowns, and prepare periodic reports for management. I also support audit finalisation and contribute to process-improvement projects, product launches, SOPs, and AIF MIS automation initiatives.

Previously, at Sundaram Business Services, I managed portfolio operations for Australian clients, including transaction recording, bank reconciliation, and portfolio data maintenance. Across my earlier roles, I supported mutual fund transactions and investor servicing, prepared reports and SOPs, and hold the NISM RTA Module, Series IIB certification.

Experience

Work history, roles, and key accomplishments

CL

Customer Support Officer – MFS Project

Computer Age Management Services Pvt. Ltd.

Jun 2015 - Mar 2017 (1 year 9 months)

Registered customers into MFS projects, maintained records and prepared management-level reports. Communicated with distributors and investors through calls and email and coordinated with RTA and NSE officials for query resolution.

Education

Degrees, certifications, and relevant coursework

Madras University logoMU

Madras University

M.Com, Commerce

2016 - 2018

Grade: 65.3%

Pursued Master of Commerce (M.Com) through distance education, achieving 65.3%.

MU

M.O.P. Vaishnav College for Women, Nungambakkam, Chennai – Madras University

B.Com, Corporate Secretaryship

2012 - 2015

Grade: 67.9%

Completed Bachelor of Commerce (Corporate Secretaryship) with 67.9%.

KC

Kendriya Vidyalaya Island Grounds, Chennai

H.S.C, General

2011 - 2012

Grade: 87%

Completed Higher Secondary Certificate (H.S.C) with 87%.

KC

Kendriya Vidyalaya Island Grounds, Chennai

SSLC, General

2009 - 2010

Grade: 70%

Completed Secondary School Leaving Certificate (SSLC) with 70%.

IS

Inception Business Services

Course Completion, Online Marketing and Communication

Completed a course in Online Marketing and Communication.

NISM logoNI

NISM

NISM Certified – RTA Module, Series IIB, Mutual Fund Operations

Certified in RTA Module, Series IIB.

Tech stack

Software and tools used professionally

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