Manpreet Kaur
@manpreetkaur25
Technical Support Specialist at Fortinet resolving high-severity FortiGate and network security incidents for enterprise customers.
CanadaWhat I'm looking for
At Fortinet Technologies Inc., I troubleshoot high-severity production incidents for enterprise and public-sector customers, resolving issues across FortiGate, VPN, routing, and network security. I manage support cases from diagnosis through resolution, using packet analysis, FortiOS diagnostics, and lab reproduction.
I was promoted from Senior Technical Support Engineer within one year and have consistently ranked among the top 3 of 15 engineers. I also mentor shadowing engineers and contribute to troubleshooting documentation.
Experience
Work history, roles, and key accomplishments
Promoted from Senior Technical Support Engineer to Technical Support Specialist within one year. Leads remote troubleshooting and root cause analysis for high-severity production incidents across global enterprise and public-sector environments.
Configured, troubleshot, and diagnosed Fortinet Security Fabric products including FortiGate, FortiWiFi, FortiAP, FortiSwitch, and FortiGate Cloud. Resolved authentication, VPN, routing, and security policy issues involving LDAP, RADIUS, SSO, IPsec/SSL VPN, UTM, application control, DLP, intrusion prevention, and web application firewall capabilities.
IT Systems Specialist
Webberz Educom Ltd.
Jul 2018 - Nov 2019 (1 year 4 months)
Supported corporate IT operations including desktop deployment, IT room setup, hardware/software installation, LAN/Wi-Fi troubleshooting, user access, printers/peripherals, antivirus/security, backups, and day-to-day systems support. Diagnosed and resolved workstation, network, software, and connectivity issues.
Education
Degrees, certifications, and relevant coursework
Concordia University of Edmonton
Master of Information Systems Security Management, Information Systems Security Management
2020 - 2021
Grade: 3.7/4.0
Master of Information Systems Security Management with a GPA of 3.7/4.0, graduating Magna Cum Laude.
Guru Nanak Dev University
Master of Computer Applications, Computer Applications
2015 - 2018
Grade: 9.28/10
Master of Computer Applications with a GPA of 9.28/10.
Lyallpur Khalsa College
Bachelor of Science, Computer Science
2012 - 2015
Grade: 78%
Bachelor of Science in Computer Science with 78% marks.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Social media
Job categories
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