Rajani sahay

Zonal Academic Manager leading academic professionals across preschool centers in the West zone, supporting center growth through curriculum execution, teacher training, and product demonstrations. Conducts facilitator workshops and parental seminars to ensure quality learning and teacher effectiveness.

Product Consultant specializing in skill-based educational software training and client-centric implementation, supporting school growth via curriculum execution and product demonstrations. Trains teachers, assesses teaching methods and lesson plans, and conducts facilitator workshops and parental seminars.

Senior Growth Partner for the Punjab and J&K territory, later transitioning within the ed-tech team as Engagement Manager and further promoted within the same organization. Responsible for school growth through curriculum execution, teacher training support, and product sales demonstrations, alongside facilitator workshops and parental seminars.

Centre Head responsible for day-to-day management of the school, including training facilitators and conducting facilitator workshops and parental seminars. Managed hiring, training, supervision, and professional development for teachers and other staff.

Academic Manager overseeing 100+ Kidzee centers across Delhi NCR, Srinagar, and Haryana, including academic audits and organizing timely workshops and trainings for partners, centre heads, and facilitators. Trained 350+ facilitators in a year and supported curriculum change implementation when required.

Holiday Expert (work-from-home) designing itineraries based on guest requirements and providing end-to-end assistance. Supported guests from destination and hotel category suggestions through sightseeing inclusions in the travel package.

Branch Coordinator managing day-to-day school business and providing mentoring and coaching to staff. Coordinated system-wide staff development initiatives related to curriculum and activities, including enhancement training for teaching and non-teaching staff.

Team Lead, Operations responsible for training new joiners and delivering personality development and grooming sessions for associates transitioning to Training departments. Also handled BenQ customer helpdesk operations and managed escalations via calls and emails to maintain customer satisfaction.

Team Lead, Operations managing a team of 40–50 customer service associates for IDEA Cellular, including call monitoring, feedback, and training. Oversaw operational metrics tracking and reporting and handled escalations via calls and emails.

Technical Support Officer handling inbound calls for Microsoft Windows XP and providing technical support to customers. Performed troubleshooting for a range of Windows XP operating system issues, addressing both technical and non-technical concerns.

Senior Technical Support Representative providing inbound technical support for HP All-in-One printers and troubleshooting HP AIO system issues. Focused on customer satisfaction while resolving both technical and non-technical concerns.

Pursuing the B.Ed degree (year of passing listed as 2021).

Grade: 68.65%

Completed BCA from G G University, Bilaspur, scoring 68.65%.

Grade: 65%

Completed CBSE XII at DAVPS, Barkakana, scoring 65%.

Grade: 63%

Completed CBSE X at DAVPS, Barkakana, scoring 63%.

Cleared 3 Microsoft MCSE papers (year and institution details not specified).