Raihana LEMBARDI

Conducts international commercial prospecting and identifies new development opportunities. Researches and approaches B2B prospects across multiple markets, qualifies needs, and organizes business meetings.

Coordinated administrative and HR operations in a growing technology environment. Implemented performance dashboards, managed recruitment processes, and digitalized internal processes.

Managed customer requests and files in after-sales service. Followed up on complaints and coordinated with relevant teams to provide appropriate responses.

Pre-screened applications and coordinated recruitment and integration steps. Managed administrative follow-up of employees and coordination of missions.

Conducted field prospecting and developed a client portfolio. Commercialized company products, followed up with clients, and identified new sales opportunities.

Monitored import and export shipment operations and managed import/export files. Prepared and followed up on client invoicing and coordinated customs formalities.

Managed communication between clients and internal teams. Scheduled technician appointments and coordinated interventions, and followed up on client requests and maintenance issues.

Processed commercial documentation and followed up on client requests. Monitored orders, handled complaints, and supported commercial activities.

Validated orders by email and invoiced on Sage ERP X3. Processed complaints and contributed to analysis of return causes.

Developed and managed partnerships with companies to create professional opportunities. Organized job fairs, recruitment forums, and conferences, and managed relationships with partner companies.

Completed a specialized technician program in International Commerce from 2016 to 2018.

Completed a specialized technician program in Software Development from 2015 to 2016.

Earned a Baccalauréat in Life and Earth Sciences from 2014 to 2015.