Rai Austria

Acting as first point of contact for insurer correspondence, dealing with correspondence of brokers and insurers via email, doing outbound calls to insurers for updates on endorsement, teamwork requests, and certificate of currency documents and claims filed.

Processing email delivery for insured clients based in the US, acting as an Executive Assistant to the CEO and Co-founder, managing workload and reports, providing feedback to team members for improvement of work output.

Acting as a first point of contact to clients and team members, problem solving, managing and responding to emails, administrative tasks, managing notes and organizing meetings and appointments, booking and arranging travel, transport, and hotel accommodation, creating flyers, invitations, and visuals using Canva, reminding the business owner of important tasks, meetings, and deadlines, implementi

Training of Real Estate essentials for Investors, handling objections on seller lead calls, valuation of comps with or without the MLS, teamwork between a warm or cold lead.

Managing and responding to emails, organizing meetings and appointments, booking and arranging travel, transport, and hotel accommodation, creating flyers, invitations, and visuals using Canva, miscellaneous tasks to support the business owner.

Performing administrative and office support activities, fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, filing, assisting in processing petty cash, liquidation and cheque requisition forms, creating announcements and other paperwork tasks.

Handling hotel information and reservations for guests, inbound calls and chat assistance, upselling rooms at a premium rate, promoting and upselling IHG’s Club Vacations and Membership Program.

Resolving customer requests, guiding members through steps to resolve technical problems, ensuring customer expectations are met, managing multiple tasks simultaneously, maintaining focus on the customer.