Open to opportunities

Rahul Velpula

@rahulvelpula

Message

I resolve HP customer technical issues through high-volume chat support.

India

Message

What I'm looking for

I'm seeking a customer operations or support opportunity at Accenture where I can add value through strong communication, problem-solving, adaptability, and process discipline.

At Foundever, I provide chat-based technical support for the HP process, helping customers resolve PC, laptop, printer, Windows, hardware, software, and account-related issues.

I manage four concurrent chats and up to five during high-volume periods while maintaining accuracy, responsiveness, and a positive customer experience. I use effective probing and clear step-by-step guidance to troubleshoot issues and document actions and resolutions in CRM tools.

I've maintained good CSAT, QA performance above 80%, and an AHT of approximately 4.5 while following process, quality, and escalation procedures.

I'm looking to bring my communication, problem-solving, adaptability, and process discipline to a customer operations or support opportunity at Accenture.

Experience

Work history, roles, and key accomplishments

Current

Technical Support / Non-Voice Process Associate

Current

Foundever India Pvt. Ltd.

Jan 2026 - Present (7 months)

Provide chat-based technical support for the HP process, assisting customers with PC, laptop, printer, Windows, hardware, software, and account-related concerns. Manage 4 concurrent customer chats and up to 5 during high-volume periods, maintaining accuracy, responsiveness, and customer experience.

Customer Service Chat Technical Troubleshooting High Concurrency Chat Handling CSAT QA AHT Multitasking Time Management Problem Solving Windows Troubleshooting Hardware Support Software support Printer Support CRM Tools

Education

Degrees, certifications, and relevant coursework

Malla Reddy College of Engineering & Technology

Bachelor of Technology, Computer Science and Engineering (AI & ML)

2020 - 2024

Grade: 6.5/10

Pursued a Bachelor of Technology in Computer Science and Engineering with a focus on Artificial Intelligence and Machine Learning, achieving a CGPA of 6.5/10.