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Rahul Nair

@rahulnair12

Message

Customer success professional at Adobe who owned adoption for 500+ SMB accounts and lifted DoorDash onboarding 25%.

India

Message

At Adobe India, I owned onboarding and adoption for 500+ SMB accounts across EMEA, helping customers grow their use of Adobe Creative and Document Cloud. I tracked account health, removed adoption blockers, and surfaced expansion opportunities.

At MarketStar (for DoorDash), I owned onboarding, activation, and go-live for a rolling 300-account US partner book. I ran a targeted self-delivery adoption campaign that lifted onboarding 25%.

I turn customer pain points into product feedback and requirements. At Adobe, I worked with Product, Marketing, and R&D to translate recurring feedback into improvements.

I also build AI and workflow automation hands-on. I designed and shipped VDSA, a live RAG assistant on the OpenAI API that answers questions from source documents with inline citations across six vehicle models.

Experience

Work history, roles, and key accomplishments

Customer Success Account Manager

Adobe India

Jan 2025 - Sep 2025 (8 months)

Owned a high-volume portfolio of 500+ SMB accounts across EMEA, driving product adoption and satisfaction. Tracked account health, translated customer pain points into product feedback, and ran weekly forecasts and ROI reviews.

Customer Success Account Management Product Adoption Forecasting CRM Adobe Creative Cloud Document Cloud

Strategic Sales Analyst

MarketStar

Aug 2024 - Jan 2025 (5 months)

Owned onboarding, activation, and go-live for a rolling 300-account book of US partners. Diagnosed weak product fit and ran a targeted adoption campaign that lifted onboarding 25%.

Onboarding Implementation Go Live CRM Pipeline Management Cross functional Coordination

Inside Sales Representative II

Dell EMC

Jan 2021 - Jul 2024 (3 years 6 months)

Managed US enterprise and mid-market accounts across server, storage, and networking, carrying a million-dollar book and beating first-quarter target by 102%. Built forecasting and account-segmentation practices.

Inside Sales Account Management Forecasting Segmentation Servers Storage Networking

Inside Sales Representative I

Dell EMC

Jan 2020 - Jan 2021 (1 year)

Designed and delivered 9 internal training programs and a recurring tech newsletter. Delivered 148% and 111% of target while sustaining 94% and 96% CSAT.

Training Sales CSAT Communication Skills

Sales and Technical Specialist

Medtronic CRHF

Jun 2019 - Dec 2019 (6 months)

Worked in a regulated medical-device environment, supporting pacemaker and ICD implant procedures. Ran patient clinics reviewing 30-40 cardiac patients per day and reviewed device telemetry.

Medical Devices Cardiac Rhythm Patient Care Telemetry Clinical Support

Area Sales Manager

Getinge India

Nov 2017 - May 2019 (1 year 6 months)

Managed cardiovascular, critical care, and infection-control product lines across South and Central Kerala. Won the Best Territory Award for Cardiac Surgery and Cardiovascular Health.

Sales Management Cardiovascular Critical Care Infection Control Territory Management