Looking for a job

RAHUL KUMAR

@rahulkumar97

Message

Healthcare operations professional at Emoha Eldercare coordinating emergency and everyday services for elderly members.

India

Message

At Emoha Eldercare Pvt Ltd, I lead Care & Coordination Centre operations for elderly members, coordinating emergency response and medical services such as doctor consultations and ambulance support.

I also oversee convenience services, vendor onboarding, escalations, and SLA adherence. I develop SOPs and MIS dashboards, track service KPIs and revenue, and support budget planning.

Earlier, I coordinated admissions, billing, bed availability, and emergency patient flow at Manipal Hospital and Max Hospital. At Hartej Hospital, I conducted quality audits and developed corrective and preventive action plans to support NABH standards.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager – Care & Coordination Centre

Current

Emoha Eldercare Pvt Ltd

Apr 2024 - Present (2 years 6 months)

Lead the Care & Coordination Centre operations, overseeing emergency coordination for elderly members and managing end-to-end delivery of medical and non-medical services. Drive escalation management, SLA adherence, vendor onboarding, and SOP development while tracking KPIs and MIS reporting.

Emergency Coordination Elder Care Vendor Management SLA Management Escalation Handling SOP Development KPI Tracking MIS Reporting Budget Management DSR Revenue Tracking Cross functional Coordination Team Supervision Microsoft Office Power BI

Senior Associate – Admission & Billing

Manipal Hospital

Nov 2023 - Apr 2024 (5 months)

Managed patient registration, admission, and emergency coordination (ER & IPD support), ensuring quick processing and reduced waiting time. Monitored bed availability and coordinated allocation for smooth admissions and patient flow.

Patient Admissions Billing Emergency Coordination Bed Management Patient Flow Cost Estimation Record keeping

Patient Care Coordinator

Max Hospital

Oct 2021 - Nov 2023 (2 years 1 month)

Managed patient flow in the Emergency Department (IPD side) and ensured timely admissions and bed management. Coordinated with doctors, nurses, and ward staff for smooth patient care and quick clinical decisions.

Patient Flow Management Bed Management Emergency Coordination Admission Documentation Discharge Coordination

Front Office Executive

Park Hospital

Jan 2021 - Oct 2021 (9 months)

Managed end-to-end front office operations including patient registration, appointment scheduling, and billing coordination. Handled patient interactions at reception, resolving queries and reducing wait-time concerns.

Front Office Operations Patient Registration Appointment Scheduling Billing Coordination Patient Interaction

Freelance Healthcare Operations & Consultancy Support

Independent / Multiple Clinics

Jan 2018 - Dec 2020 (2 years 11 months)

Supported clinics and healthcare providers on operational and quality-related assignments, including patient coordination and telemedicine support. Managed remote healthcare operations during COVID-19, ensuring continuity of care and smooth patient-provider coordination.

Healthcare Operations Patient Coordination Telemedicine Remote Operations

Quality & Operations Executive

Hartej Hospital

Jan 2016 - Dec 2016 (11 months)

Ensured adherence to NABH standards across non-clinical services including infection control, housekeeping, and dietary services. Conducted internal quality audits, identified gaps, and developed corrective and preventive action plans (CAPA).