Looking for a job

Rahul Harak

@rahulharak

Message

I investigate fraud, verify transactions, and coordinate chargeback cases across high-volume customer support channels.

India

Message

What I'm looking for

I'm looking for a fraud, risk, or chargeback role where I can investigate transactions, resolve sensitive customer cases, apply policy-driven decisions, and grow in a high-volume hybrid environment.

At FPL Technologies (OneCard), I handle fraud-related and escalated customer cases across calls, chat, and email, using Freshdesk, Haptik, and Ameyo to resolve sensitive issues.

I review transaction histories and authentication data, verify charges directly with cardholders, and distinguish genuine disputes from confirmed fraud before escalating cases. I coordinate accurate documentation and updates with internal Fraud and Chargeback teams.

I'm a top performer focused on sound, policy-driven risk decisions, confidentiality, and empathetic customer communication in a 24x7 hybrid investigations environment.

Experience

Work history, roles, and key accomplishments

Current

Support Specialist – Fraud & Escalations

Current

FPL Technologies (OneCard)

Nov 2023 - Present (2 years 10 months)

Respond to inbound client inquiries across call, chat, and email, assisting with service-related requests and escalated fraud cases. Review transaction history and authentication data to support fraud determination and chargeback referrals.